Zizzi - Cheltenham

A nice evening meal with a friend. Lovely setting for delightful food.

Food was good. Service was good.
Unusually setting great atmosphere.

Excellent customer service, quiet and beautiful venue.

Choice of food and quality acceptable for the price and for a multinational chain of restaurants, although we did book online for their special offer otherwise it would have been quite expensive for what you got. We ordered two large bottles of Peroni incredibly expensive. Service by staff accetable nothing outstanding they all seemed a bit flat and tired probably not that contented!! The biggest disappointment from three years ago was lack of atmosphere. This is a wonderful building with fantastic features but they are not shown to their best advantage. In fact they have now put up what I can only describe as fairground lighting up above the diners heads which prevent diners from looking up at the magnificent ceiling and pillars. I can only assume it is to stop people seeing and going up to the mezzanine floor on the next level where they have comfy sofas, a nice bar and further seating. Presumably it's because of the extra cost of staffing the upstairs bar and extra work for waiters going up and down stairs. When all this was open and operating it had a much better atmosphere with nice music of jazz piano and saxophone. It's the same old story when times get a bit tough companies are looking to see where they can save money. The sad thing is at 10 o'clock on Friday night it was nearly empty, when I was there last three years ago it was full and full of atmosphere so perhaps it was false economy of the company to try and cut corners to save money! No incentive to go back.

Great location, service, food lovely.

Left standing by the door on arrival. Given wrong menu (1 menu between 2 people) by waiter. When waitress came to take order she had to look for correct menu and we had to choose all over again. Starters took ages to arrive and food was cold. Mains and pudding OK. Restaurant was very busy with lots of Xmas parties and there weren't enough staff.

The staff looked after our family of three. Great service and food. Thanks team.

In a former church so plenty of height inside which means you can be near other people but don't hear their conversations and voices. Staff were friendly and relaxed. meals arrived in good time. The venue is certainly a winner. Two pizzas, chicken covered in ham and a risotto - all went down the respective throats very happily!

It was my wife's birthday and we were well looked after and good was good. Even had glasses of complimentary bubbly.

It was great