Reviews of Zizzi - Banstead

4.1
(based on 139 reviews)
The Victoria Hotel 1 High Street, Banstead, London, SM7 2NE
139 Reviews
Sorted by: Most recent
  • By Lynn A from Banstead
    26 August 2020

    Good experience. Delicious pizza. Good value and good service.

  • By Edith S from Epsom
    26 August 2020

    Well decorated restaurant, friendly efficient staff. Good food. Favourite dish salmon.

  • By Edith S from Banstead
    17 August 2020

    Food good, service excellent. The restaurant was busy tables just about the correct distance apart under current restrictions.

  • By Chloe C from Banstead
    12 August 2020

    Firstly, when we arrived the manager was lovely and spoke to us regarding how it was working at Zizzi. We were shown to our table and we sat there waiting for a menu and someone to take our drinks order for half an hour, bearing in mind it was a 36 degrees outside. When someone did finally take our drinks order they again didn’t arrive for another 20 minutes. Our food order was taken, eventually and we waited an exceptionally long time to get our starters, we didn’t eat until 21:45 so we were in the restaurant for an hour and only had a stater? Not acceptable.When the mains finally arrived they weren’t very hot, we asked for more drinks as we had empty glasses. It took us time to get the staffs attention as they were too busy chatting amongst themselves to notice their customers needed something. We ordered desserts and finally got them served to us at 22:45! I will say the food was lovely apart from the slightly cold pizzas! But starter and desert was lovely! When we did finally get the bill, it had at the bottom ‘OPTIONAL team tip’ which I wanted to take off because I didn’t feel as if I should tip the staff. But the man who took the bill said it was not optional and it has to be paid, I therefore asked him to get his manager and she very kindly took it off. His attitude was that it was a busy special night which I get to a degree with the eat out scheme but people who were coming in after us got served quicker and was out before us, It didn’t make sense. It was such poor customer service, I’ve worked in retail myself for a number of years and know how difficult it is but my god I would never be allowed to in effect ignore customers and leave them sitting there for that long. There was never any apology’s from the staff for how long we waited. I did used to love Zizzi and have never had an experience like this, just a shame that I was looking forward to my first pre lockdown meal and this was the experience.

  • By Caroline C from Banstead
    10 March 2020

    Great food, great service

  • By John P from COULSDON
    26 January 2020

    Have been this restaurant on many occasions and was very good. This time the service was terrible waited for 1 hour between courses

  • By Diana L from Banstead
    21 November 2019

    Food was lovely and from 3 course menu which included my favourites, KING PRAWN LINGUINE and garlic bread with cheese and balsamic onions. Such a lovely restaurant, decor has been done so well.

  • By Sharon F from Banstead
    16 November 2019

    The food was really good and there is always something new on the menu

  • By Irene S from Warlingham
    6 November 2019

    Booking easy- it took about 10 mins for anyone to acknowledge us when we arrived.

  • By Tony O from Banstead
    13 October 2019

    Had the Sea Bass very nice