The Exchange Restaurant at Hilton Liverpool City Centre

On arrival we were greeted by a nice waiter, who took us to our table. We then waited 10mins until someone eventually came, to serve our prosecco, which had been pre ordered on a afternoon tea with prosecco deal. Then another 10 mins wait for afternoon tea, which was very nice. I had to ask a waitress to order our tea, then after that was served, no one came to attend to us at all, not even to ask if everything was ok.. when we had finished, my husband and I walked out of the restaurant, with not even a goodbye or anything. We felt that because we had already paid through the deal, the restaurant thought well they have got everything they have paid for so didn't need to attend to us anymore. We wont be going back in a hurry.

We had our tea for two in the bar as supposed to the restaurant. It was really comfortable with a very pleasant and peaceful atmosphere. The staff were really pleasant and smiley and very attentive. With regard to the food although it was excellent we felt that a little more savoury and a little less sweet would have been more favourable. Maybe mini quich or mini sausage roll. Despite this we ate the lot yum yum.

Lovely afternoon tea

Lovely afternoon tea last Friday 18th January - great service from staff

Had a lovely time with my mum at afternoon tea with prosecco it was delish!

Lovely

We came for afternoon tea, well looked after and a lovely afternoon thank you.

visited the restaurant on 23/12/2018 for afternoon tea,all the staff were really lovely and helpful, the actual afternoon tea was really very good, the icing on the cake was the live singer who was very good. thank you for a very enjoyable afternoon

Absolutely fabulous. Amazing day

Dreadful! We were seated by a rude waitress and then left for 20 minutes without even the offer of a drink!
Left and found somewhere friendlier and happy to serve us!!!