The Exchange Restaurant at Hilton Liverpool City Centre

Had a lovely afternoon tea. Service was fabulous we were really looked after. Scones delicious and a lovely selection of cakes and sandwiches. Highly recommended and will defiantly go back again

The whole experience was horrendous!
We arrived for our booking and were sat, we were then left sitting for 15mins before anyone even asked if we would like a drink! We asked if we could be moved to a quieter table as their was a hen or baby party along side us and it was very loud which the staff seemed happy to do they said it would be about 10mins however 20mins later we had to ask if our table was ready so we could move, we were moved about 5mins later and out tea arrived promptly, unfortunately we were then left for about 20 mins before being asked if we was ok and if we needed anything els, i explained that we were still waiting for our afternoon tea and had been for the past 90mins!!! And orderes some.more tea, The waitress apologised and after another 10mins our afternoon tea was put in front of us with no information about what we had been given and still no drinks these arrived after we asked a manager were they were amd explained we had been waiting along time to which she said "ok" before walking off.... we didnt get alot for four people with only two of each cake which meant you couldnt have a taste of them all and the lack of service was awful it was not enjoyable at all and a waste of money nothing like what you would expect from the hilton! They are clearly over streching them selves quantity over quality seems to be what they are going for which is a shame! It used to be so much better ....oh and to top it off the toilets were disgusting and their was no toilet roll when we arrived and still none when we left even tho we had told a manager at the beginning... we used the l1 toilets i doubt any of us will ever bother going back

My daughter and I went for the sparkling afternoon tea. Loved it.

We had a really enjoyable afternoon tea.The staff were well mannered efficent and pleasant.The food was excellent and the surroundings were well laid out.Would recommend you to friends and family.

This was our first time at the Exchange Restaurant - thoroughly enjoyed our afternoon tea. Well looked after throughout the meal. I was really impressed how, for me as a diabetic, my cakes were exchanged for a delightful selection of fresh fruit beautifully presented. Overall a great experience and hope to visit again soon.

Mixed. There was a large wedding party that evening. The restaurant was moved to where breakfast is normally served. It was ok. The starter was we had was the duck terrine. Very bland. The main course was very nice.

Excellent value for money !!
Great location friendly staff
Large quantity of good food

I went with my mother in law,she got an afternoon tea voucher for her 80th birthday,it was delicious we got a glass of prosseco then came the sandwiches which were lovely and fresh,scones again delicious and mini cakes pot of tea.Could not fault any of it I would certainly recommend.

took advantage of the afternoon tea with prosecco offer through groupon,, arrived early but still taken to a table straight away, all the staff were lovely and courteous, tea and coffee arrived first, then the afternoon tea which was a selection of sandwiches, scones, cream cakes and other miniature cakes, all polished off with a glass of prosecco, the food was fresh and tasty and there was plenty, was very impressed and will take advantage again,

Lovely Afternoon Tea with fantastic service. A beautiful Hotel.