The Exchange Restaurant at Hilton Liverpool City Centre

Excellent afternoon booked with Groupon voucher. Overall the service was great, the location of the Hotel is very central between Liverpool One and the Albert docks. The food was of high quality and there was a good choice of cakes. Tea just kept coming. Fantastic value

Very happy with the afternoon tea we booked online. Great location, spacious seating and attentive service. Excellent value for money with voucher.

As we entered the restaurant, the staff were very friendly and we were quickly shown to a table. The member of staff asked if we had any allergies or if there was anything we didn't like, to which I replied I didn't like cheese. After a short time our tea stand was brought to us, and the waitress explained what it contained, including cheese sandwich. I was surprised to have a cheese sandwich as when the previous staff member asked me I told her I didn't like cheese. Not to worry, husband could have a extra sandwich. The sandwiches were not really up to much, I would compare them to 'Tesco Value' Range. The scones were very nice, but there was a small jar of jam and small pot of cream to accompany them that we had to share and only just enough. There were numerous tiny cakes, I would have preferred to have had one or two cakes, not a vast selection of nothing much. Also, I would have like more tea, but none was offered and it was very difficult to try to attract someones attention, so in the end I gave up.
I was given the voucher for the afternoon tea as a gift and must say I was most disappointed with the whole experience.

Thoroughly enjoyed the experience . Staff could not have been more friendly and helpful. A lovely afternoon.

Afternoon tea was lovely, couldn't fault it, and great, friendly customer service.

Afternoon tea was exceptionally basic and poor. Firstly, we sat in a small room facing a wall. Secondly, the sandwiches were very small and poor quality. The cakes were the same and six tiny ones to share between us both. We managed two small cups of tea in total. We expected better service and annoyingly terrible food. We expected more for £20.00 in a Hilton.

Staff were extremely efficient and friendly, they accommodated us early even though they were busy, the afternoon tea was very nice

The while experience was amazing. Food is fantastic. Sea bass and toffee cheesecake is fabulous!!

We went here for afternoon tea, after being seated at our table and asked what drinks we would like we waited atleast 20 minutes, for them to bring over some drinks. We had to remind them about the prosecco we waiting for and then waited again for them to bring the wine list over. The waitress was not very friendly and nobody came over to offer any more drinks. Overall the service is not what we would have expected from such a nice restaurant

Had afternoon tea as a birthday treat. The sandwiches and cakes were very enjoyable. We were served very quickly by a very polite young man.