Vicinity

We had to wait 40 minutes for our food for the afternoon tea.

The best bit was the ambience: The sandwiches were nice apart from the cheese one which was plain. The scones were dry but the cream and jam were nice. The lemon tart and fruity moose was delicious but the other cakes had no flavour. We had to make the tea ourselves which I found disappointing as it wouldn’t have taken someone 2 seconds to have done that and made the experience better. The view on the website was ruined by all the stools in front so do not go for this. It was reasonably priced for central London but other restaurants do afternoon tea better for the same price.

Two friends & I thoroughly enjoyed our Afternoon Tea over looking Tower Bridge. Our waitress was attentive & helpful & we felt blessed that we were not hurried out after we had finished the divine sandwiches & sweet treats! We felt very spoilt & relaxed!

Went for afternoon tea. Excellent value, coffee and tea both good, and food as stated on menu. Staff very friendly and being a non meat eater was catered for in the sandwiches which was bonus.

Very bad service.
Shocked that it was in a hotel.

Ambience and location

We had the afternoon tea, we were seated promptly and the waitress confirmed what we wanted and bought the hot water for our tea fairly quickly but we had to wait for the teabags. We then finally received our sandwiches and cakes 50 minutes after we had sat down. We understand the delay was due to the gluten free option one of our party had requested. The food was delicious though. We had to ask for more hot water also. The waitress was very helpful when dealing with us but she was difficult to find on occasion. She did remove the service charge from our bill as a gesture of goodwill which we did appreciate and we did leave her a tip. The manager (?) did come over and apologise for the delay as we were leaving which we also appreciated and he did explained that it was due to a new till being installed.

Not as nice as expected for this hotel. The choice was small and not very warm when given to us

Meal very good. Service extremely slow.

The environment leading to the hotel is as beautiful, we walked down to the restaurant viewing the awesome lit tower bridge , on entering the hotel we asked if we could go to the Xi bar to have drinks and this was granted , the ambiance was excellent the view in the bar were excellent the service was just marvellous after we had a bottle of wine (reasonable pricing) we headed for our dinner it was delicious from starter to dessert. We did not order dessert because we were all so full up , however I had told our waitress that it was my sisters birthday and as an unexpected surprise the staff brought us a cake with a candle they staff was so friendly and professional I couldn’t have asked for a better place to eat everything was just ?? perfect . thank you so much I hope you give your staff good salaries !!