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Alton Towers Resort - Secret Garden

Alton Towers Resort, Stoke on Trent, ST10 4DB

(((** British
  • Alton Towers Resort - Secret Garden - Staffordshire
  • Alton Towers Resort - Secret Garden - Staffordshire
  •  - Staffordshire
  •  - Staffordshire
Main course: £12
Food spend: £20

Hannah, who served us, was amazing. Incredibly friendly, upbeat, and helpful. We couldn't tip her on our credit cards due to the system set up, so hopefully this review gets her some positive recognition.
Also the food was amazing.

Chelsea 26 March 2018
from London

View all 177 reviews

A whimsically-styled restaurant on the ground floor of the Alton Towers Hotel, Secret Garden Restaurant serves up a great selection of British classics and international delights alongside a tasty children’s menu.

Inspired by Sir Algenon’s global adventures, the restaurant serves a variety of dishes from around the world on a brasserie-style menu that uses the freshest ingredients and most tantalising flavours. To start, enjoy succulent New Orleans chicken wings, Thai-style crispy beef or the Muchos Nachos, which are perfect to share and come with a choice of tasty topping. Mains feature classics such as hand-breaded haddock & chips, and chicken tikka masala, a variety of tasty treats from the Secret Garden Grill including burgers and steaks, or Eastern-inspired offerings such as pork sweet & sour or vegetable penang curry.

With unique touches like a central tree ornament and a family-friendly vibe, the Alton Towers Resort Secret Garden is a 33-minute drive from Stoke-on-Trent.

Alton Towers Resort - Secret Garden

Alton Towers Resort, Stoke on Trent, ST10 4DB

Contact +44 1538704609

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Customer reviews for Alton Towers Resort - Secret Garden

3.1 (((** (based on 177 reviews)
61% of diners recommend this restaurant
  • Food ((()*
  • Value (((**
  • Ambience ((()*
  • Location (((()
  • Service ((()*
  • Drinks ((()*

Recommended for

  • dinner (89)
  • child friendly (71)
  • breakfast (67)
  • large parties (28)
  • lunch (23)
  • views (22)
  • value (21)
  • entertainment (13)
  • luxury (13)
  • afternoon tea (12)
  • private dining (11)
  • romantic (7)
  • trendy (7)
  • business (6)
  • al fresco (1)
  • ((*** 23 April 2018 by Ian Armstrong from Durham

    Service very good, clean and nice atmosphere. Quality of food poor and way overpriced.

  • (**** 20 April 2018 by Gary Fish from Essex

    This restaurant was terrible waited ages for food 30mins the another 30 mins for mains the place was empty the food is terrible and over priced two over cooked beef burgers 50% smaller than the dry bun it was served in. Chicken supreme so dry hard to swallow .curry ok

  • (**** 20 April 2018 by Paul Hawkins from Watford

    It is shown as a la carte.
    The food was awful. The burger patties were flavourless, reconstituted and at £15, ridiculously overpriced.
    My starter came out 20 mins after the main. It was advertised as coming with sweet, sticky, chilli sauce but was served dry. After asking for sauce I was told it was already in it. It was dry and inedible. I had to insist and then was given a pot of the sauce that it should have come with.
    The wine didn't arrive for 40 minutes.
    When I asked for the 3rd time, our bottle of RED wine came chilled in a wine cooler full.of ice!
    Breakfast, however, was fine.

  • ((*** 28 March 2018 by Jason Bond from Lincs

    The service was poor, the staff didn’t know which table number was which and kept constantly walking around with food asking if it was yours, we had to chase everything, ordering, starters, mains and drinks - the organisation was poor. When the food did arrive it was average at best, nothing to write home about and certainly not worth the prices they charge.

  • (((** 28 March 2018 by Elizabeth Wallace from Lancashire

    Variety of food good, quality not best

  • ((((( 26 March 2018 by Chelsea from London

    Hannah, who served us, was amazing. Incredibly friendly, upbeat, and helpful. We couldn't tip her on our credit cards due to the system set up, so hopefully this review gets her some positive recognition.
    Also the food was amazing.

  • (**** 19 March 2018 by J Evans from Wales

    A terrible experience. We queued for approx. 25 mins before getting a table in the restaurant (despite having booked). When we eventually got in, it was clear that there were many empty tables - the only reason we had been forced to wait was the hotels ineptitude to prepare for guests. Once seated, there was clearly an issue with service in the restaurant - I had to chase absolutely everything (placing an order, the drinks, the starters, the main courses and the desserts). The final straw was waiting 20 mins for a jelly to be brought from the kitchen - which only came after I chased it twice. We were clearly not alone in our experience. The staff had no clue what they were doing, and management were completely absent. It was pathetic.
    Breakfast was self service, so was better - but still lots of issues like tea bags had ran out, no clean tea spoons, no hot chocolate, etc.
    It was obvious that no-one cared about the customer experience.

  • (**** 8 March 2018 by Jon Paul Garner from BLACKPOOL

    Hi there booked the santa sleep over like we do every year every year it's fantastic but this year I have to say was no so great on the food side what a bloody let down the food was food at night omg that was bad started was pressed chicken the sauce that came with it and dryed to the plate and the beetroot had done the same the chicken had start to curl up and had a hard coating on it so that got sent back the I had the Xmas dinner well the stuffing ball was like rubber bounce ball and the pigs in blankes was the same the mash was not fresh and come in a bag and Turkey was hard not a lot off it the veg was over done the soggy then I had the orange cheese cake that was the worse cheese cake I think I have ever tasted in my life all 3 teams was sent back and the stuff I reorder was no better very poor standers of food when it cost a lot of money to go there for 1 night the breakfast was ok we have been 5 times over the last 6 years and I was so disappoint this year with the service of food thanks Jon garner

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  • ((*** 29 January 2018 by Susan Adsett from Tewkesbury

    Disappointed with the menu this year. Butchers Block removed - no Salmon! Struggled to choose a dish I liked. Had to eat the same dish for two nights running. The option to have bar food throughout the day was not evident, as we were told we had to eat in the Restaurant, even at lunchtime. Seemed to be a lack of staff.

  • (**** 7 January 2018 by Bah humbug from Warwick

    Awful compared to last year. The change from a buffet was a big mistake. It took 50mins for the starter to arrive and then a further 30mins for the mains. This is too long to wait with children. The change from a buffet to a set menu should have been communicated in advance so a comparison with the roller coaster restaurant could have been made. It feels like a cost cutting exercise and very disappointing. We will not be staying for a santa sleepover again and we have stayed three times previously. On a positive note the server was very friendly and accommodating.

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