Excellent from start to finish
The location is superb. The sea bass was good but sides were poor, I have a photo if you wish to see this. Desserts and coffee were good! The restaurant handles our late arrival gracefully and were appreciative of being notified that we would be late. We were served by a dark haired young lady who was superb. We asked a blonde girl with glasses for assistance but she chose to clean a table rather than assist us. We asked a male waiter who was as good and attentive as the dark haired girl
50% 5 star, 50% 2 star.
Food was outstanding, as was the customer service at the beginning by a gentleman in his 20s who I’ve always been impressed with. Always super professional and eager to help. His service goes beyond excellent. Was very much let down by a waitress who’s native language was not English, but instead of asking me to clarify what I said, went to another waitress behind the bar and burst into laughter, looked at me as I was awaiting my bill and stopped. The waitress didn’t adhere to my request and made the whole billing/ voucher request very embarrassing on both terms. She got my bill wrong too. I really wanted to leave a generous tip for the first waiter but I think he’d alretady gone home, so I’m saving it for the next time I’m there. Waitress didn’t put me off going there, but should be more professional.
Unfortunately we didn't have a great experience at Prezzo mumbles! I couldn't fault the food. Very good. The service however was awful. The restaurant was very busy as I'm sure it is regularly. There seemed to be plenty if waiting staff. We were seated and ordered drinks after 10 mins. The waitress returned to take out food order. The starters cane to the table after about 20 mins which wasn't a problem as we could see how busy it was. We didn't complain. No drinks. After we nearly finished our starters drinks arrived. I was handed mine and took a sip straight away as did my friend. We then realised these were not out drinks but drinks of the next table. I apologise as I had drank some. The waiting staff said they would get the next table sorted quickly. They waited a further 10 mins. While we still not finished starters and table not cleared the main course arrived. The staff kept asking us what we ordered....surely that's their job to know?!! We were told we would be given another round of drinks in the house. We were told more than once. We ordered desert which came in good time. However we were asked twice what we ordered. At one point 4 staff around us. The Bill came....We were overcharged by £40 and No free drinks. We saw the manager who dealt with it. It was chaos there and my birthday celebration meal left us with indigestion and a headache!! Well done to the chef for producing lovely food in such a chaotic restaurant but the waiting staff were not the best by far! Absolute bedlam. One waitress telling another one off in front of us also. Sadly I won't be coming back quickly. Not a pleasant experience!
Realllly really nice food
Lovely, friendly service
Enjoyed a relaxed lunch with superb view of Swansea bay from upstairs area of restaurant. One small hiccup my pint of Peroni was served in a plastic container (pet hate) quickly put right by waitress
Good value, good food and polite staff.
The venue was lovely and staff attentive. Food was tasty and hot when served. We werent offered any set menus (although i know they were available) and our drinks order was incorrect but this was rectified.
Overlooking Swansea Bay and the busy promenade, great views when the tide is in.