Generally the food was pretty good but the staff on duty acted like a bunch of school kids preferring to chat to each other rather than serve the customers.
On arrival we stood and waited to be seated for what seemed an age, but in reality it was probably only 5 minutes, although 5 minutes kicking your heals by the door really can feel like a lifetime. During this time we observed the waiting staff chatting together behind the bar area taking little or no notice of us and certainly making no attempt to assist customers waiting to be seated. Once seated our server was pleasant and efficient, meanwhile the other servers continued to spend more time giggling (they were predominantly young and female) about a minor celebrity who had been in and who they'd had their photographs taken with.
The floor manager(s), there was definitely one and possibly two on duty, did nothing to make the serving staff act in a more professional manner. It was like eating dinner with a bunch of 13 year olds serving the customers, very distracting.
This all happened at an 8.30pm (pre)booking on a Saturday night.
As I said, overall the food itself was pretty good, it was the serving staff who lowered the tone of the whole experience.
Service was friendly although a bit slow. Food was very hot and freshly cooked and tasted very good.
Food was lovely and good service
We decided to try this restaurant for the first time. We ordered 2 main meals as we didn't like anything on the meal deal offer.
The ribs i ordered ribs which were very tasty the side order of coleslaw wasn't nice had a very strange taste. The other meal was a mushroom pasta dish the portion was a bit small.
I had a soft drink with ice that i had to return after i found a piece of glass in my drink. This was changed by the server.
We decided not to have a desert.
The venue was nice not too busy at 7pm the staff were nice and friendly.
The food at Bella Italia I can not fault, cooked with great flavour and lots to choose from.
The staff are friendly but service very slow, most staff seemed very young and not confident in what they were carrying out, there was no sign of any one that looked like they were in charge and I think that's why the staff experience was a bit of a let down
The restaurant is lovely inside and well laid out, I WouId definitely go back again, hopefully the staffing issue next time will of been resolved
Lovely restaurant and perfect for a quick supper before the cinema. Friendly staff and good service.
What a disaster! Waited 1hr 20 mins for main course and 40 min for desert!, no nibbles with my grandsons set meal.i had a cookie lava cake for desert the cake was rock hard I didn't send it back as we had been there for close on 3hrs. I did tell a member of staff when I paid the bill all I got was sorry! Whilst we were eating there was a lot of yelling and shouting coming from the kitchen
We eat here when we go to the cinema.
The staff are always very pleasant, conscientious and helpful and it's a good sign to see they are the same staff each time we visit.
We always enjoy our meal; the food is tasty, nicely cooked and well presented and we have never found any fault at all.
It suits us perfectly after a film.