Good food good value attentive staff quite a buzzy atmosphere
We had a great experience at the o2 Las Iguanas on Friday evening. There was an event on (which we were attending) they were heaving but we got to queue jump as we’d booked and the service was excellent. Super efficient and very friendly staff. I wasn’t aware it was a restricted event night menu but it was good value and still had plenty of dishes available to choose from.
My time at Las Iguanas was shocking. It was new years eve and as you can imagine, it was destined to be busy, they were severely understaffed, 1 waiter had to deal with almost 10 tables by herself. Bless her, she kept it professional throughout the night and I believe she shouldn't be working their as her customer service was second to none. She always had a smile on her face, kept us informed and apologized for the multiple delays. (I didn't get her name but she wore a red dress, had black hair, quite short and looked as though she was from asian descent). Other than her, everything else was poor. Food was below standard, chefs were arguing every 10 minutes, pots and pans were being thrown everywhere, wrong orders were the theme of the night and I didn't enjoy one aspect of my 3 course meal which cost an arm and a leg.
Overall, very very disappointed - Not coming back!
Delicious food,friendly staff! Easy booking.
No heating,very cold in the Restaurant.We had to wear our jacket during dining :(..
Very good service and very friendly and efficient staff, food good!
Highly recommend. we had pre-booked a table but were 50 mins late arriving due to public transport issues but they still accommodated us straight away after telling the couple in front of us who were a walk in customer they would have a 20 min wait
Decent Wood at fare price with efficient friendly service. Very noisy. Like it when attending tennis matches and not much time.
under staffed VERY slow service