Refuel

Great service

Beautiful place, very attentive service. Went for tea. Fabulous attention to detail and courteous from the time we walked in the door. Firmdale hotels are always a great value in my opinion.

Afternoon tea was great, service was exceedingly friendly

Very nice afternoon tea. Good value for money (compared to other central London hotels). booked at short notice for 3 for afternoon tea on 31 Dec. Expected the place to be empty but it was about half-full. a quiet ambience that suited afternoon tea but don't go if you are looking for somewhere 'lively' (we weren't in the restaurant but placed in the lounge). Service was a bit slow but we were in no rush so not a problem.

We booked the table for afternoon tea over a month before we went. When we got there, they told us there was no table available at the restaurant. The waiter said we had to sit in a side room where a few people was working on their laptops quietly. Anyone can see there was zero atmosphere for a social gathering. There’s no way one can even reach for the food easily at the low table they assigned us. It was so obviously unsuitable. If we were told that at the time of booking, we would never had gone there. We ate at the restaurant before and liked it hence the booking but our experience this time was very disappointing.

Overall very fun. Great service. I cater afternoon teas myself so was exciting to experience a professional tea. My feedback would be that the desserts were disappointing. Too big and not pretty enough. A bite of each sweet would be enough and expected higher finish. Scones were delicious

We loved the decor of the restaurant with the lovely chairs and sofas which made the experience very relaxed from the start. The staff were excellent in their attentiveness, noticing when glasses needed topping up but not being intrusive, and if we asked for something as they passed by it was done quickly, even if not by the person asked.
The food was excellent and we enjoyed the Lamb hock curry and Chicken with mash.

Loved the savouries and the scones.
The cakes didn’t do it for me
The gin cocktail was slightly disappointing
Loved the lounge area- very peaceful but there were a lot of people sat working on their laptops
Disappointed about the charge for refreshing the tea (and for another round of sandwiches)

We had a lovely afternoon tea on Saturday in the refuel restaurant. We were nicely seated on comfy chairs (which was great as I thought we might be on hard backed dining chairs) and the service was impeccable. The tea was good value for money (especially on the cake side, total winner was the orange profiterole), although the sandwiches were a little disappointing in terms of number (3) and taste. Overall though, a lovely experience.

Nice place, poor service, poor food!!