Prezzo - York

The flatbread sharing platter was a good starter and we have no complaints about the mains. The salads were however smothered in dressing , the vinegar drowned out the taste of the rocket salad which is a hard task ! Very nice waitress but our table was in the noisy corner next to 1) the phone which was constantly ringing 2) an alarm box on the wall which went off and 3) the stereo system speaker above the table. Quite a cacophony. In addition the downstairs ladies toilets were once again out of action which seems to be a recurring issue at this branch. Will go to other branches but may skip this one

OK. Risotto had to be returned as more like soup. 'New' dish improved but still very wet.

Hello
The set menu was a good deal
Drinks were expensive though, but glad to have options of Franklin soft drinks instead of just lemonade and coke. - Well done for keeping up for consumer demand of non alcoholic drinks, as many people try to cut down nowdays
Waitress was lovely and provided good services, but i could see she was rushed off her feet.
The course I have came with a side of chips, I thought chunky chips would have been more appealing to the adult consumer. The fries are not very flavorful, and not what I think the modern day consumer would like as chunky chips are slightly healthier. the fries reminded me of McDonald ones and could have done with more seasoning. A roasted veg side would have been more suitable option.
The chocolate tart that came with it was very nice, but I was put off my the popping candy, I actually found it quite distracting from the flavour and I'm not a 10 year old...

Overall though it was a good experience, please take this as constructive feedback.

Very friendly welcome. Menu explained clearly. Food served promptly. Was well presented, hot and very good. Good selection of soft and alcoholic drinks. Overall it was good value and an enjoyable experience

Really enjoyed the prawn & salmon risotto

The staff were very efficient and the food was very good as usual.

We called in on a Satuday lunchtime and ordered from the 2 course lunch deal. As usual the staff were excellent. Very efficient and courteous. The food was of a high standard and the atmosphere just lovely. We thorough enjoyed our meal as we usually do when visiting Prezzo in York. We always order the house wine as it is also to a very high standard

No issues in respect of the quality of the food served, but service was initially very slow, as it was around 10-16 minutes before our drinks / food order was taken. Whilst our seating position was nicely tucked away we may have been slightly forgotten?

Great food, great atmosphere and lovely customer service. The restaurant looks good and is very clean.

Having booked this restaurant before the end of October for 8 people on the festive menu in order to get the discount offered in the email sent to us at that time by Prezzo, we received no early booking discount when the bill arrived. The addition of a service charge also didn’t go down well with our party, considering the lack of our original choice on staters and desserts. Our orders for food were personally handed into the restaurant whilst dining one evening at the beginning of December, only to find 3 of the starters and 5 of the desserts were not available on the night.

We understood the festive menu came with a glass of prosecco or martini, neither of which were offered on arrival. We appreciate that the price of one of our bottles of prosecco was discounted from our bill to compensate for your restaurant being unable to fulfill our original order choices, but considering we thought we should have had a glass offered to us with the festive menu anyway and the fact that there are only 6 glasses in a bottle and 8 people in our party, not everyone got one and therefore not compensated for the lack of our original choice of our starters and desserts as was your intention.

All of the above points are by no means a reflection on the attending staff, as we feel they did a good job under difficult conditions.

We have used Prezzo many times and were disappointed with the festive menu that we had taken the time to book early to avoid disappointment. A very disappointing New Years Eve experience to say the least.