Prezzo - Shepperton

The staff were amazing so attentive, helpful and friendly! Definitely be coming again!

Love the lighter pasta and pizza options which come with salad

Poor service. Staff prefer talking to each other rather than serving customers. Restaurant needs a refurb. Peeling paint.

Lovely food and great service thank you

As regular visitors it was pretty average.
On the food, the salad was not all fresh and nowhere near the usual standard.
Regarding the staff, I suspect that there were either new young staff or holiday staff as some basics were missing.
The waitress did not offer the option to taste the wine before having it served. Fortunately we managed to ask before she was about to pour.
At no time during our stay were we asked 'how is the food' which I regard as necessity to make guests feel welcome.
The desserts that we chose included a hot drink. However, neither of our drinks were hot, they were warm enough to drink but not hot enough to enjoy.
The experience will not stop us visiting again but I feel that there is a need for more staff training, especially with new young staff.
I feel that the whole restaurant needs to look at the acoustics as it is extremely loud when pretty full. It needs some form of noise cushioning to lower the effect of noise.

Our initial order was taken no problem but then we were asked twice what we wanted to drink ( no great problem), then after we had finished our main course no one came up to us to see if we wanted dessert despite there only being 2 occupied tables in the whole restaurant by then. Also, my comment on the website booking about it being my husbands birthday was totally overlooked. Not even a candle in his dessert or a simple 'Happy Birthday' which would have been nice.
The food itself was great so compliments to the chef however.

We eat at prezzo 2 or 3 times a month, I must say the chef had a bad day Wednesday, the food was well down on the usual standard. I will give them one more try before changing venue.

Fabulous from start to finish. Staff were efficient and very friendly, food was hot and delicious and restaurant was clean and well laid out.

Food and service were good

Eaten at a number of Prezzo restaurants and the Shepperton location ranks as one of the best. The menu is extensive and the quality of the food is excellent. There is a good range of alcoholic and non alcoholic beverages at reasonable prices. All round a good place to visit.