Prezzo - Lincoln

Good service food was quick and tasty

This is a copy of the email I have sent to your company this morning

Hello

Yesterday at 6pm my husband, our 12 year old daughter and I visited your Lincoln restaurant.
As we entered the restaurant it looked reasonably busy but still had lots of empty tables.
We were greeted by a lady who quite rudely turned us away saying " we are fully booked until 9pm at least". We were all dressed and presented well and are a quiet family so was shocked by her attitude towards us, especially as before leaving home I'd checked your booking section of your website and it showed plenty of available tables for the whole evening and for this reason we hadn't bothered to book.
We left the building swiftly but my daughter was quite upset as she'd been looking forward to this family treat.
Out of curiosity I went back onto your website which allowed me to instantly book a table for whatever time slot I wanted for the entire evening so I booked a table and walked back inside and spoke to a different member of your team who didn't even check my booking and sat us at a table straight away.
For the rest of the evening we received excellent food and service by several members of staff whom we generously tipped at the end of the meal. However for the whole time we were there the lady who had originally turned us away repeatedly walked by our table glaring at us. We were also surrounded by empty tables so clearly not fully booked.
Unfortunately I didn't get her name and we felt too uncomfortable to approach the subject as we didn't want to cause a scene. I know there is little that you are able to do about this as we're unable to identify this lady by name but I wanted to give you some feed back as she ruined what would otherwise of been a lovely evening.
If you'd like to discuss this further with myself I would be happy to speak to you. My number is 07746892412

Regards
Lena Heritage

Very disappointed, food of a low standard and over priced for what it is. Was a regular at prezzo but won't be going again.

Service poor food was cold. Not very impressed won't be booking again was very disappointed

The food was lovely. Staff were average. We waited a while for our main course. But the worse part was the floor was filthy! There was even a cigarette butt under the table!! As I was leaving, I went to go to the toilets and the floors were flooded! Not great!!

Perfect as always.

My friend and I chose the 3 course meal for £13 from the Weekender special menu. This menu is excellent value and exactly what we'd planned... really good quality food in a lovely setting and that represented excellent valuefor money. Well done Prezzo.

I had the bruschetta for starter, the king prawn linguine for main course and the honeycombed cheesecake for dessert. Each course was really tasty, very well presented, and my main course was hot when served.

Our waitressing staff were very polite and efficient.

Food average and expensive risotto like soup with little chicken

The food is tasty, the location great and restaurant comfortable. However, my husband's meal arrived 10 minutes after everyone else's and was the wrong meal.The waiter suggested that he smother it in chilli oil because it wasn't the spicy calzone that had been ordered. The serving staff were very polite but not very attentive. So you were left trying to attract their attention.

Unisex toilets disgusting and not cared for. Worst Tiramisu I have ever been served. Main course cold, taken and reheated but the served on a stone cold plate. Comments made to staff were like water off a ducks back.