Prezzo - Isle of Wight

1. Did not have the advertised special offer that I booked under
2. Offered a different deal but the menu was not the same and did not cater for my dietary needs
3. Waited 20 minutes for a drink order to be taken so went to the bar to try and get something only to be told ‘it is table service only’. The waiter followed me back to my table to take my order!!
4. Almost 15 minutes after that I had to go to the bar to collect it as it had been sat on a tray for almost 10 minutes!
5. Took 35 minutes to take our food order
6. Other customers were also complaining of the slow and unacceptable level of service

Bit too impressed

Booking service was very efficenct. Staff very busy, but there when needed. Love the decor. Kids enjoyed watching pizza being made. Sharing pasta dish serves 3 to 4 people, Def would not feed 3 men. Size of pizzas very good. My chicken dish to oily for my taste, (swimming in oil) was offered a free dessert .

Food was ok and will return but service was extremely slow from moment we sat down to moment we left.

Very good service staff were friendly and the manager there I think was Graeme he was really good new his stuff

Food good, Staff very attentive. Overall an enjoyable experience

A very nice experience: the food was very good and the service was excellent. I don't care much for the grey / white / black / industrial decor but it is smart; I liked the indoor trees :)

This was good but not as good as it was, seems less staff now and longer wait for drinks and food and then a even longer wait to pay.Suggest staff stays all the time in stead of leaving when you think it's got quieter.

In the past we have loved Prezzo, but this branch is certainly not the best, and our meal on Saturday was really disappointing. Starter undercooked. Sent back and replacement still not properly cooked. My vegetarian Prestigio pizza ( I don't really want a pizza this big, but don't like the other combinations) did not match the description and had elements missing. Both our pizza cutters were blunt and after hurting our hands trying to use them, I then bruised my palm using a blunt knife to cut my food. Desserts ok, but the choice is really uninspiring and most options are too heavy. There used to be a delicious fruity trifle type dessert which was also light enough to be really enjoyable. Even when they tried to reduce our bill slightly to compensate, we received conflicting information about what they were going to do and were then given the bill for another table.
Not good at all.

My first time in Prezzo. The decor was lovely, it was clean and tidy. Staff were welcoming and attentive throughout.
I'm veggie and whilst there were a few options to select from it would be nice to see some more adventurous salad choices. The pizzas my children had were nice, but really difficult to cut! No pizza wheel offered. The prices I would say were above what I would expect to pay for what we got. In particular the dessert. £4.80 for a very small calzone with very little filling inside. 3 of our party had the Calzone main, and whilst this was nice, there was a lot of outer to get through before reaching the filling....we wouldn't rush back here.