Prezzo - Isle of Wight

A quicker greeting on entering the restaurant would be better. Complaint about drinks was rectified by manager immediately.

Lovely meal and great service.
Staff were speedy and looked after us well.

Food was great shame the same can’t be said for the service. The restaurant wasn’t overly busy we waited over forty minutes for our food and our drinks didn’t turn up until after the food and that was only because we asked where they were.

lovely setting and well decor. Food ok but service slow

Lovely decor and great staff

Dining was lovely, good food and service

Diabolical service time. We arrived at 6.20 and were seated immediately for a 6.30pm booking and our starter arrived half an hour later but our main course was an hour after that. Half Term, heavily under staffed at a peak dining time for families. Our 7 year old left with two slices of pizza in her hand because we just couldn’t sit there anymore. It was too late for her

1. Did not have the advertised special offer that I booked under
2. Offered a different deal but the menu was not the same and did not cater for my dietary needs
3. Waited 20 minutes for a drink order to be taken so went to the bar to try and get something only to be told ‘it is table service only’. The waiter followed me back to my table to take my order!!
4. Almost 15 minutes after that I had to go to the bar to collect it as it had been sat on a tray for almost 10 minutes!
5. Took 35 minutes to take our food order
6. Other customers were also complaining of the slow and unacceptable level of service

Bit too impressed

Booking service was very efficenct. Staff very busy, but there when needed. Love the decor. Kids enjoyed watching pizza being made. Sharing pasta dish serves 3 to 4 people, Def would not feed 3 men. Size of pizzas very good. My chicken dish to oily for my taste, (swimming in oil) was offered a free dessert .