Prezzo - Epsom

Great food and service but over priced drinks let it down

Good

Dreadful. We go to Prezzo regularly and couldn’t believe how poor this one was. Over an hour waiting for a main course. Surly waiting staff and the food was nowhere near the usual standard when it finally came.

No other customers were dining whilst we were in there. No atmosphere, food was not great, starter of garlic bread was very dry, pizza was barely warm.

Disappointing, not busy but very slow service.

The layout of the restaurant is excellent - the spacing between the tables leaves you feeling that you have a space all to yourself - the service was excellent although when we went it wasn't particularly busy, the food was brilliant I had the chargrilled chicken with mushroom sauce and a side of roasted vegetables - it was fabulous and I then had the selection of panacota with fruit compote - it was truly excellent.

The burgers are absolutely delicious and the children's pizzas are just the right size for kiddies.

Visited on a Tuesday and service was dreadful. An hour and a half til main meal served. Plates not cleared away. We had to ask for drinks. Restaurant had 14 or so tables in use so not too quiet or busy, May be better on a weekend. Food nice but spoilt by service especially since it was my daughter’s birthday.

We were welcomed by the staff & even though we were early it didn't cause a problem. The waiter was very attentive & helpful. We ordered wine while we looked at the menu and it was nice and cold. We both had the Baked Mushrooms, which were delicious, followed by the King Prawn Spaghetti which again was delicious, nice and spicy although I had to pick some of the chillies out, it didn't spoil the meal The atmosphere, good food and excellent staff made this a perfect first visit and we look forward to going again.

The food was great, and I really liked the choice and variation on the gluten free menu, a nice surprise fro man Italian restaurant.
The service was okay until they got a bit busy, when we got ignored for a long time. After waiting for our plates to be cleared for a long time the manager took them without asking if we wanted the dessert menu, or if we wanted anything else. We had had empty glasses for most of the meal and nobody asked if we wanted another drink. He just took the plates and left and didn't return. We waited another ten or so minutes trying to get the attention of any of the staff to ask for the bill. We planned to have desserts but after the wait we thought we'd rather leave and have another drink elsewhere. The manager Jacob was clearly in a bad mood with some of his staff which made for a bad atmosphere and along with the slow service really spoilt the meal. We could hear him berate staff and kicking fridege doors behind the bar, even though we were sat pretty far away. The other staff were friendly, although clearly very busy.