Prezzo - Braintree

Wasn’t happy at all! Arrived on time for our table booking at 6:30pm and was asked for our drinks, drinks turned up wrong. Then took our order, everything was meant to come together and my boyfriend modified his pizza. Chips turned up with no other food, ate them as were going to bed cold otherwise. 15minutes later garlic bread turned up, was left of the table for 20 minutes until pizzas arrived, the waiter got my boyfriends pizza wrong and so mine was placed in front of me and my boyfriends pizza taken back to be re done but mine was left in front of me to get cold while I waited for my boyfriends pizza to turn up as I didn’t want to eat on my own. When his pizza turned up mine was cold but didn’t send back as didn’t want to wait even longer. Once finished, asked for bill and no discount was given, even though food and drinks were done wrong and my food was cold due to waiting for it to be corrected. Not happy at all. I asked for a discount and only had £5 removed from the bill. Not happy at all, considering it was a birthday meal for my boyfriend.

Used Winter warmer menu for the first time. Really enjoyed it

Went for the set meal at £13.49 I think it was, it was delicious and portion size was excellent!

It is so crowded in there it was horrible. They have put more table in , you are jammed in like sardines . Food wasn’t good ,Service wasn’t good, will not be going back .

Lovely food and great staff.

Always good food and good service from friendly staff.

Rubbish. Won’t be returning

Food nice as usual..
But very disappointed with floater coffee..came in mug not glass was told this was because glasses have broken previously but hundreds of restaurants use them I have them at home too so I suggest you get a better supplier ..and then to be charged 3.50 for each when really it was a frothy coffee with cream..the worst floater coffee I have ever had..definitely give this a miss.

Always have a good meal here

Great Festive Menu available with the option to order from both Festive and Regular menu.. the Calzone and Black Forest Trifle are truly scrumptious! The Staff are extremely friendly and welcoming, they are clearly trained and managed well as they appear happy. The service is very attentive.