Planet Hollywood London

Was a special occasion, but diss pointing as my main was cold, did tell hostess but not really bothered, they were very busy and desert took longer to come , thought we had been forgotten, never mind will never visit again

It had better days. Greasy food and less memorabilia than in the past.

Mediocre Food, cheap table setting, overpriced, Friendly staff

Booking was easy, food was good but atmosphere and service was a bit subdued compared to other visits.

Felt as though we were put in a corner under the cold vent. My chair was kicked at least 8 times as right by the stairs. When food arrived mine was luke warm, rest of party was ok.

Very disappointed. Had a table booked for 6pm but was not seated until 6.50pm. Then a lengthy wait to be served both drinks and food. The meal was good but will not return due to the delays and service. Also the fire alarm warning went off every 5 minutes due to a fault throughout our stay, annoying after hearing this for nearly 2 hours!!

Music was too loud.
The 4 ribs were excellent and served quickly but not really warm. It’s a pity.
Last time I visited a Planet Hollywood was in Disneyland Paris. The one in London vs to Paris is poor.

Dated and dirty. Pre-booked online when we arrived table we were given was next to toilets. Disgusting smell from that area (dirty nappies & disinfectant) asked waitress to move us to a different table she said no others available although empty tables were visible. Food was ok - arrived quickly. Would not recommend or visit again. Needs refurbishment desperately.

A very disappointing visit, quality of food not to standard. I had to return my food twice as every mouthful of burger contained gristle & the 3 x variety chips gave the impression you were using up leftovers from the freezer.
Despite a disappointing meal the waiting staff were very accommodating & had great customer care.

We left feeling a little underwhelmed. We dined at 5.30 on a busy Saturday evening, We were rushed into ordering and had to ask for another couple of minutes twice. Once ordered we waited over a hour for a main to arrive, the waiter did apologize once but no explanation of why it was taking so long was given. I then had to ask 3 times (all different) the waiting staff for a jug of water for the table. I had already purchased 2 fizzy drinks for each of my children whilst we waited so was reluctant to give them anymore. The water arrived after we had finished eating.
The food was lovely and everyone enjoyed their choice but unfortunately the service really let Planet Hollywood down.