Reviews of The Palm Court at Sheraton Grand London Park Lane

Poor service, cold food, charged bill incorrectly, flustered waitor. Overall bad experience despite expecting complete opposite.

Very beautiful and elegant setting for high tea but there was no resident harpist or any other form of musical accompaniment. Attentive and efficient waiters. I would have enjoyed a longer brewed pot of tea though as the first cup was poured too early for me.

It was excellent service was amazing

Fabulous venue offering a fantastic afternoon tea. Staff were fantastic and made us feel very welcome. Definitely worth a return visit.

Afternoon tea was fantastic

We loved the afternoon tea and cakes. Lots of detail went into the decoration. Simply wonderful. This was my second visit and no doubt I will be back again.

Such a wonderful afternoon here at Palm Court Lounge. Celebrated my bridesmaids proposal here last weekend. The team were so helpful from the booking stage to on the day and made sure that everything ran smoothly. They laid out special flowers on the table (which im so upset, that i forgot to take home, as they offered this as a gift!!) Couldn't fault the food or the service at all.

Great service. The chairs are too low, however

I booked afternoon tea for 7 people for 2 birthday celebrations and couldn’t fault it. The venue is beautiful, the food and drink was delicious and the service was exemplary.

Great experience! Lovely staff and super food!