Reviews of Marco's New York Italian - Leicester

(based on 88 reviews)
Mercure Leicester The Grand Hotel 73 Granby Street, Leicester, West Midlands, LE1 6ES
88 Reviews
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  • By shyam mistry M from leicester
    31 January 2020

    The interior design was great, the hickory baby back ribs were very good and would highly recommend. However, the shrimp and crab penne was cold on arrival, which was disappointing. I had a booking at 6:30 and only one staff member was available which was not great as I had to walk around to find someone.

  • By Helen F from Leicester
    30 January 2020

    The set menu did not have has good a choice of starters & main courses as previous visits.

  • By Lacie N from Leicester
    24 December 2019

    Took my partner for her birthday this Christmas Eve. Very nice meal and they have her a balloon and did the table out for us.

  • By Tracey Ann C from Leicestershire
    15 December 2019

    Had a wonderful time ..service was fantastic as was the food ..

  • By Abbi M from Leicester
    16 November 2019

    Fabulous meal

  • By P.K K from Leicester
    11 October 2019

    I had booked a table for a special meal to tell my friends they were going to be my Bridesmaids - I asked for a side table which they provided. They put up the balloons my sister had left with them during the day and the gentleman asked my sister if she needed any support bringing things in from the car. He was very helpful, was at our service for the whole evening - he stayed on top of our drinks as well as food orders were taken and delivered superbly. I could not have asked for anything more - the food was delicious! We had a 3 course meal with a glass of bubbly and every dish was tasty - they also catered to individual needs. I would definitely dine here again and book a large party booking as the service from the beginning to the end was amazing and no faults at all.

  • By Denzel C from leicester
    10 September 2019

    That Salmon fillet was to die for! Great service from the gentlemen working that night and my girlfriend loved the setting.

  • By Alison L from Leicester
    7 September 2019

    Food was lovely but it was freezing cold, so much so it was uncomfortable

  • By Ash P from Leicester
    17 August 2019

    Shocking!!!!! Poor service, dropped multiple things on our table. Selection on the menu I thought would of been better. Quality of food, my wife shrimp and crab pasta was very wet with minimum flavour. She left 75% of her dish. Cost, my goodness £85+ for poor quality and service. I mentioned this to our waiter at the time and he didn’t seem interested in our comments. I will not be going back the worst part of it, it was our 5th wedding anniversary meal that was ruined by the experience.

  • By Dave H from Leicester
    10 July 2019

    Booked on line and asked what occasion it was. Advised it was my wife’s birthday but why ask for that information? Nothing was said or done. Starters took approx 30 minutes to arrive bearing in mind the restaurant was only 40% full. Having 2 children aged 8 and 5 in our party of 6 you can imagine the stress with them quite hungry and asking where their food was. Main courses arrived 20 minutes after the main. Both my wife and daughter ordered the Spicy Shrimp and Crab Penne. My daughter had 3 shrimps and my wife had 5 with a total lack of crab. Bearing in mind the dish cost £18-95 each so really not value for money. I advised the waiter who told me he’d tell the chef and the waiter came back with the reply that the chef was adamant he cooked 12 (6 each I presume) I told him we were adamant that this wasn’t the case and to tell him again. Again came back with the reply that he’s adamant about the quantity he cooked. Nothing done so virtually no customer satisfaction there. So wrong in my opinion. When we left the waiter reduced our bill which sort of softened our angry and annoyance at the lack of customer service shown. Overall “Bella Italia” food served and cooked by amateur staff.