Marco's New York Italian by Marco Pierre White, Leicester

That Salmon fillet was to die for!
Great service from the gentlemen working that night and my girlfriend loved the setting.

Food was lovely but it was freezing cold, so much so it was uncomfortable

Shocking!!!!!
Poor service, dropped multiple things on our table.
Selection on the menu I thought would of been better.
Quality of food, my wife shrimp and crab pasta was very wet with minimum flavour. She left 75% of her dish.
Cost, my goodness £85+ for poor quality and service. I mentioned this to our waiter at the time and he didn’t seem interested in our comments. I will not be going back the worst part of it, it was our 5th wedding anniversary meal that was ruined by the experience.

Booked on line and asked what occasion it was. Advised it was my wife’s birthday but why ask for that information? Nothing was said or done.
Starters took approx 30 minutes to arrive bearing in mind the restaurant was only 40% full. Having 2 children aged 8 and 5 in our party of 6 you can imagine the stress with them quite hungry and asking where their food was.
Main courses arrived 20 minutes after the main.
Both my wife and daughter ordered the Spicy Shrimp and Crab Penne. My daughter had 3 shrimps and my wife had 5 with a total lack of crab. Bearing in mind the dish cost £18-95 each so really not value for money.
I advised the waiter who told me he’d tell the chef and the waiter came back with the reply that the chef was adamant he cooked 12 (6 each I presume)
I told him we were adamant that this wasn’t the case and to tell him again. Again came back with the reply that he’s adamant about the quantity he cooked. Nothing done so virtually no customer satisfaction there. So wrong in my opinion.
When we left the waiter reduced our bill which sort of softened our angry and annoyance at the lack of customer service shown.
Overall “Bella Italia” food served and cooked by amateur staff.

Waiter was very attentive and helpful - nothing was too much trouble. Food was good - HUGE portions and I couldn't do the size justice so left a large amount.

Booking was straightforward, lovely service and lovely environment

We had a book at 5:30 on a Saturday
The food we wanted(surf and turf) they had no prawns, so ordered steak and blue cheese sauce, ordered the breaded chicken children's burger and was told they had no breaded chicken. After we had our starters and waited for the main we were told that they don't a tually have anymore blue cheese sauce. When the mains for me and my partner came out we were told it will be another 5-10 mins wait for our daughters as they chef had put cheese on it by mistake.
The food we had was nice but not what we wanted
We didn't bother try for a dessert after all this and left unhappy

Both wife and myself wanted meals with shrimps and were disappointed that they did not have any shrimps in so had to change food choice. .
Also thought the food was expensive for what was served up.

Being a hotel restaurant this was very quiet as it must get overlooked by would be diners. However what a find. Meal was superbly cooked and presented. Staff very welcoming.

We just enjoyed our meals nothing I could say bad