Legal Stuff

Legal Stuff

1. Information about us

Welcome to the Bookatable.co.uk website (the ‘Website’). The Website is provided by Bookatable Limited, a wholly owned subsidiary of Livebookings Holdings Ltd, (together with our Group Companies (as set out below), collectively referred to herein as ‘Bookatable’ or ‘us’, ‘we’ or ‘our’ for short). ‘You’ and ‘your’ mean you as the user of our Website. Bookatable Limited is registered in England and Wales under company number 5398578 and our registered address is at 5th Floor, Elizabeth House, 39 York Road, London, SE1 7NQ. Our VAT Number is 176387467.

Bookatable Group Companies

Bookatable Limited

Bookatable AB and 2 Book AB

Bookatable AB, Suomen sivuliike

Bookatable ApS

Bookatable Norway NUF

Bookatable GmbH & Co. KG

Livebookings SL

Bookatable Inc

2. Contact us

You may contact us on any issue detailed in these User Terms at legal@bookatable.com

Or by writing to us at:

Bookatable Limited
5th Floor
Elizabeth House
39 York Road
London SE1 7NQ

If you have any concerns regarding the content of any review(s) on this Website please email hello@bookatable.com

If you have any queries about our Privacy Policy, please contact us at privacy@bookatable.com.

To stop receiving marketing information by email please email us at hello@bookatable.com stating ‘UNSUBSCRIBE’ in the subject field

Thank you for using our Service.

3. Terms of use

3.1 About these terms of use

These “Terms of Use” set out the terms of use on which you may make use of our Website, and the services we provide, whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site. In addition, certain features of the Website are governed by separate, specific terms and conditions, as follows:

If you choose to submit a restaurant review using the ‘Review’ functionality on the Website, any personal information (such as your name or contact details) which you provide in the course of submitting a restaurant review using this feature will also be subject to our Acceptable Use Policy and Privacy Policy. Please make sure you read and understand these policies before using this feature.

If you make a restaurant booking using the Website, then our Booking Terms and Conditions will apply. The Booking Terms and Conditions set out important information about your rights and obligations regarding restaurant bookings made using the Website, and form a binding legal agreement between us.

If you are a restaurant owner who wishes to list your restaurant on the Website, then our relationship with you will be subject to the Bookatable Restaurant Agreement (which will be made available to you separately) in addition to these Terms of Use.

Promotions or prize give-aways on the Website from time to time may be subject to their own specific terms and conditions. Please look out for details of those terms and conditions when entering such promotions.

In addition, any personal information which you provide in the course of using the Website (such as your name, e-mail address, address and other contact details) is governed by our Privacy Policy, which describes in detail how we may process your personal information.

Our Website uses cookies. Our Cookies Policy, sets out information about the cookies on our site.

3.2 Acceptance of agreement

By accessing the Website, you agree to these Terms of Use. If you have accessed the Website by logging in via a third party website (such as Facebook or Twitter), then these Terms of Use shall apply to your use of this Website, to the exclusion of the terms of use governing those third party websites. However, please note that the terms governing the third party website may continue to apply to your continuing use of that site while using our Website (e.g., if functionality of this Website appears within or is framed by the third party site).

If you do not agree to these Terms of Use, you should not use the Website. You should read all the Terms of Use prior to using the Website. If needed, please feel free to save and/or print out a copy of these Terms of Use for future reference.

These Terms of Use, together with our Acceptable Use Policy, Privacy Policy and Cookies Policy are collectively referred to as the ‘Agreement’. The Agreement, together with the Restaurant Booking Terms and Conditions (where applicable), constitute the entire agreement between you and us. If you are uncertain about any of its terms, email or write to us at the address set out at the end of these Terms of Use and we will try to respond to your query as soon as possible.

3.3 Changes to this agreement

We may from time to time make changes to the terms of this Agreement. Each time we make a change, we will update the date of these Terms of Use so that you can see when changes have been made. Any material changes will be posted on our Website and notified to you by means of a notice and links to the revised terms of the Agreement on our homepage, but please review these Terms of Use regularly to ensure you are aware of any changes made by us. If you use the Website after changes are notified to you in this way, you agree to such changes. If you do not agree to such changes, you should not use this Website.

3.4 Accessing our website

Access to our Website is permitted on a temporary basis and we reserve the right to withdraw or amend any or all of the Website without notice. We may suspend access to the Website periodically to carry out emergency or scheduled maintenance or for any other reason at any time. Access to our Website is dependent upon availability of the worldwide web and we accept no responsibility for the inability of you or the public generally to access our Website arising out of circumstances beyond our reasonable control.

We have the right to disable your access to our Website at any time if, in our opinion, you have failed to comply with any of the provisions of this Agreement, or with the terms of any other terms of use or policies that apply to services or features offered via the Website.

4. Acceptable use policy

When using the Website (including if you are adding content in relation to the listing or review of a restaurant), you agree to comply with these Terms of Use and with all applicable law. In particular, and unless expressly permitted by us in writing, you may not:

  • use our Website in an unlawful or fraudulent manner or for such purposes, to collect personally identifiable information, or to impersonate other users;
  • modify our copyright/trade mark or other proprietary rights notices, or interfere with the security-related features of our Website;
  • use our Website in any way to manipulate or distort, or undermine the integrity and accuracy of, any reviews, descriptions, ratings or content or take any action to interfere with, damage, disrupt any part of our Website or the features or services offered on it;
  • use our Website to send, knowingly receive, upload/post, download, any material which does not comply with our content standards;
  • use our Website to transmit or facilitate the transmission of any unsolicited or unauthorised advertising or promotional material;
  • use our Website to transmit any data, or upload to our Website any data, that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
  • decompile, reverse engineer or disassemble any portion of our Website;
  • use any robot, spider, other automatic device or manual process to monitor or copy our web pages or the content contained on our Website, or use network-monitoring software to determine architecture of or extract usage data from our Website; or
  • engage in any conduct that restricts or inhibits any other user from using or enjoying our Website.

You agree to fully cooperate with us to investigate any suspected or actual activity that is in breach of these Terms of Use.

We may now or in the future permit you to post, upload, transmit through or otherwise provide through our Website (collectively, ‘submit’) messages, text, illustrations, files, images, graphics, photos, comments, sounds, music, videos, information (e.g., your name, e-mail address, etc.) and other content (collectively ‘User Content’). For example, any comment, rating or review of a product or a merchant, or (if you are a restaurant-owner) any details or description to be used in the listing of your restaurant on the Website, that you post through our Website is your User Content.

You agree not to submit any User Content protected by copyright, trade mark, patent, trade secret, moral right, or other intellectual property or proprietary right without the express permission of the owner of the respective right.

You agree that your User Content:

  • will be accurate (where facts are stated), reflect opinions genuinely held by you, and comply with all applicable laws;
  • will be truthful, non-misleading and non-deceptive;
  • will not contain any material which is tortious (e.g., defames or invades the privacy of any person, etc.), obscene, offensive, hateful or inflammatory;
  • will not promote sexually explicit material or violence, or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • does not breach any legal duty you owe to a third party, such as a contractual duty or a duty of confidence;
  • will not be threatening, abuse or invade another’s privacy, or provided with an intent to harass, upset or embarrass any other person;
  • will not be provided with an intent to impersonate any person, to misrepresent your identity or affiliation with any person, or to falsely give the impression that your User Content comes from someone else;
  • will not advocate, promote or assist any unlawful act (e.g., criminal acts, copyright infringement, computer misuse, etc.); and
  • will comply with any other applicable terms or conditions.

We may monitor, edit or remove any User Content for violation of the letter or spirit of these terms, or for any other lawful reason. However, we have no obligation to look for, edit or remove any User Content for any reason including, without limitation, violation of these terms.

4.1 User Content Licence

  1. We do not claim ownership to your User Content. However, by submitting User Content, you grant, or warrant that the owner of such content has expressly granted, to us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, fully sublicensable and transferable right and license to use, reproduce, distribute, create derivative works based upon (e.g., translations, etc.), publicly display/perform, transmit and publish the User Content (in whole or in part) as we, in our sole discretion, deem appropriate in connection with our business and operations. Notwithstanding the foregoing, you waive any and all claims you may now or later have in any jurisdiction to so-called ‘moral rights’ or rights of ‘droit moral’ with respect to the User Content.
  2. By submitting a user review, you accept that the content will be displayed publicly on third party restaurant reservation website, Bookatable.co.uk, and will be made available to the restaurant to view. We reserve the right to edit or reject reviews containing inappropriate content, profanity, health & safety issues, or personal information. Approved reviews may take up to 7 business days to appear on the site.

4.2 Reliance on information posted

Commentary, restaurant descriptions, reviews and other materials posted on our Website are not intended as advice and should not be relied upon. Reviews of restaurants which appear on this Website are posted by other users of the Website, and while we make efforts to monitor the content of those reviews, we cannot guarantee that they will be accurate or otherwise comply with these Terms of Use. Reviews are the opinion of the relevant individual reviewer only and not of Bookatable or any of our affiliates, business partners, directors or employees, and accordingly, we take no responsibility for the accuracy, objectivity or content of such reviews.

If you have any concerns regarding the content of any review(s) on this Website, please Contact Us using the addresses given at the end of these Terms of Use.

To the fullest extent permissible by law, we disclaim all liability and responsibility arising from any reliance placed on such information and all terms, representations, conditions or warranties that might otherwise be implied in this Agreement are hereby excluded.

4.3 Our materials

Subject to the terms of this Agreement, we grant you a non-exclusive, non-transferable, revocable, limited right to access, view, and print out one (1) copy of any Website page and such data, information, software graphics, images, text, posts and other content as appears on the Website, (‘Materials’) on a single device strictly in accordance with this Agreement.

You may only view, print out and use the Materials for your own personal, non-commercial use. We expressly reserve all intellectual property rights in and to the Website and the Materials and your use of the Website and Materials is subject to the following restrictions. You must not:

  • remove any copyright or other proprietary notices contained in the Materials;
  • modify the Materials in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose;
  • transfer the Materials to any other person;
  • use any Materials from the Website in any manner that may infringe any copyright, intellectual property right, proprietary right, or property right of us or any third parties; or
  • reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit this Website and/or the Materials in any way; without our prior written consent.

4.4 Trade marks

We expressly reserve all rights in and to the Bookatable Group Domain Names, the trade mark ‘BOOKATABLE’, its logo and all other related service marks, trading names or other trade marks relating to our products and services. Other trade marks, products and company names mentioned on the Website may be trade marks of their respective owners or licensors and the rights in such marks are expressly reserved to the respective owners or licensors.

The Bookatable Group Domain Names

bookatable.co.uk

bookatable.se

bookatable.fi

bookatable.dk

bookatable.no

bookatable.de

4.5 Linking to our website

You may link to our home page, provided you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. You must not link to our Website in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not remove or obscure by framing or otherwise, advertisements, copyright notices, or other information published on the Website. Our Website must not be framed on any other site.

To avoid any doubt you must not link to our Website from a linking site which contains any adult or illegal material or any material that is offensive, harassing or otherwise objectionable.

We reserve the right to withdraw linking permission without notice.

4.6 Third party sites and content

Our Website and/or the Materials may contain links to third party websites. If you decide to visit any third party site, you do so at your own risk. We are not responsible for the content, accuracy or opinions expressed on such websites. Links do not imply that we or this Website is/are affiliated or associated with such sites. Third party content may appear on the Website or may be accessible via links from the Website. We are not responsible for and assume no liability for such content.

4.7 Exclusions and disclaimers

To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to this Website and the Materials.

Nothing in this Agreement shall exclude our liability for:

  • death or personal injury arising through negligence;
  • fraudulent misrepresentation; and/or
  • anything else that cannot be excluded or limited by us under applicable law.

We shall not be liable under this Agreement for any indirect, special, incidental or consequential damages whether based on breach of contract, breach of warranty, tort (including negligence) or otherwise, even if advised of the possibility of such damages.

The Materials may contain inaccuracies and typographical errors. We do not warrant the accuracy or completeness of the Materials. Any reliance on any such opinion, advice, statement, or other information shall be at your sole risk. We reserve the right, in our sole discretion, to correct any errors or omissions in any portion of the Website and to make any changes to the features, functionality or content of the Website at any time. We reserve the right in our sole discretion to edit or delete any documents, information or other content on the Website.

We do not represent or warrant that the Website will be error-free, free of viruses or owner harmful components, or that defects will be corrected.

4.8 Legal compliance and applicable law

You shall comply with all applicable laws and regulations in connection with your use of the Website and the Materials that appear on it.

If you are a consumer, please note that the Agreement, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of the European Economic Area (EEA) outside England or Wales, you may bring proceedings in the jurisdiction within which you are domiciled.

If you are a business, the Agreement, its subject matter and its formation (including any non contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

5. Privacy policy

Bookatable is committed to protecting the privacy of users of our Website and services.

Our privacy policy (the ‘Privacy Policy’) is intended to assist you in making informed decisions when using our Website and our services. Please take a minute to read and understand this policy in full.

Please note in particular that any information you provide in the course of submitting reviews on the Website will be subject to this Privacy Policy.

The Privacy Policy explains our policy regarding any information you might supply to us (or that we might collect from you) when you visit the Website or use certain services offered via the Website. Any such information shall be used in accordance with the permissions granted by you and in accordance with the Data Protection Act 1998 (the ‘Act’). We are the data controller for the purposes of the Act.

5.1 Changes to our policy

This Privacy Policy replaces all previous privacy policies published on the Website and is correct as of May 2015. We may update this Privacy Policy from time to time to reflect changes in our business practices and/or applicable law and regulation. Please check this page regularly for updates.

5.2 Your consent

By using our Website you consent to our collection and use of your Information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post an updated version of this Policy on our Website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

5.3 What information do we collect about you?

We collect two types of information about you (‘your information’):

  • personal information such as your name, address, telephone number, date of birth, age, and email address and any other information that you provide to us when you register with us, make a reservation, provide feedback or when you send us an email; and
  • information that does not identify you, but which relates to your use of the Website such as the pages visited on our Website and the dates and times of your visit. We uses ‘cookies’ (for more information about cookies see our Cookies Policy) and web server logs to collect information about how you use our Website. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the websites visited just before and just after our Website. Our Website also uses the IP address of your computer to recognise your geographic location, so that we can provide localised content and language to you .

5.4 How do we protect your information?

Your information is stored on secure servers in the European Economic Area (‘EEA’). If that location changes, then we will update this Privacy Policy accordingly. We may share your information with third parties which may result in a transfer of you information outside the European Economic Area (EEA). These countries may not provide the same level of data protection as the EEA. If we do make such a transfer, we will put appropriate controls in place to ensure your information is protected.

5.5 How do we use the information that you provide to us?

We use your Information for the purposes of:

  • making the Website available to you by recognising the IP address of your computer and any preferences you may have indicated on earlier visits;
  • facilitating restaurant bookings that you wish to make using the Websites, by passing your personal details on to the relevant restaurants for the purpose of providing services to you;
  • conducting promotions or prize draws that you have entered using the Website;
  • monitoring visitor traffic on our Website and conducting analysis on the performance of our Website so that we can improve user experience;
  • contacting you (including by telephone, sms or other electronic messaging or by email) with information about our services and services of other businesses which we think might be of interest to you, and sharing your information with selected business partners so that they may also get in touch with you about their own services . Please note that this will only be done if you have opted in to receive email communication at the point of registration or when making a booking. You may notify us at any time if you do not wish to receive these offers by clicking on the ‘UNSUBSCRIBE’ link in those emails, or by contacting us at the address set out in the Contact Us section at the end of these Terms of Use. Please note that it can take up to 72 hours for our systems to update your change in subscription status.

You are responsible for ensuring that your information is accurate and kept up to date. You must treat your password information as confidential and you must not disclose it to any other person.

5.6 Disclosing your information

We will only disclose your information to third parties outside Bookatable where we have your express consent, or as described in this Privacy Policy, or where we are required or permitted to do so by law. By using the Website you consent to us sharing your information with any successors in title to our business, with other companies who provide services to us and with other business partners in accordance with this Privacy Policy.

Whenever we transfer personal information to countries outside the EEA we will ensure that appropriate security measures are taken.

5.7 Other websites

The Website may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.

5.8 Accessing your information

To obtain a copy of the information we hold about you, write to: Data Protection Officer, Bookatable Limited, 39 York Road, London, SE1 7NQ enclosing a cheque for £10 payable to ‘Bookatable Limited’. Please include your details to help us identify and locate your information. If any of the details are incorrect, let us know and we will amend them.

6. Cookies policy

6.1 What are Cookies?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.

Persistent cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

You can disable cookies by adjusting your browser settings, but this may mean that you are unable to access all the services on our Website. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

We use a system of classifying the different types of cookies which we use on the Website, or which may be dropped by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.

6.2 Cookies used on the Website

A list of all the cookies used on the Website by category is set out below.

Strictly necessary cookies - these enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for, like restaurant booking, cannot be provided.

Performance cookies - these collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device. These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

Functionality cookies - these remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device. These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting or advertising cookies - these collect information about your browsing habits in order to make advertising relevant to you and your interests. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

By using our service you consent to us (i) allowing certain third party partners to place a cookie on your browser and (ii) providing an encrypted non-human readable version of your email address for such third party partners to use for matching to other data about you to improve the relevance of online advertising and personalisation. Please click here for more details or to opt out.

Behavioural advertising and online privacy - A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at www.youronlinechoices.eu. The guide contains an explanation of the IAB's self-regulatory scheme to allow you greater control of the advertising you see.

Using browser settings to manage cookies - The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add ons, such as Flash cookies, by changing the add-on settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of the Website's essential features, we recommend you leave them turned on. For example, if you block or otherwise reject cookies you will not be able to make a restaurant reservation. If you leave cookies turned on, remember to clear your cookies when you finish using a shared computer.

7. Terms & conditions applicable to your restaurant booking

The restaurant table booking service (the ‘Service’) is provided to you by Bookatable on behalf of restaurants in the Bookatable network, either via a link to the website of the restaurant with whom you are booking a table (a ‘Restaurant’) or via the website of one of our third party booking partners (a ‘Booking Partner’).

Please read these terms of use carefully before you start to use our site or the Service, as these will apply to your use of the Service. We recommend that you print a copy of these terms for future reference.

By using the Service you accept these terms and conditions of use (the ‘User Terms’). If you do not agree to the User Terms, you must not use the Service.

We may, at any time for any reason without prior notification to you, terminate, restrict, suspend or discontinue your access to the Service if we in our absolute discretion believe that you are misusing the Service or if you are in breach of any of the provisions of these User Terms.

We may revise these User Terms at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you. Your continued use of our site or the Service following any such change will constitute your acceptance of such changes.

The dining services which you book via the Service are provided to you by the Restaurant directly and not by Bookatable. Therefore, by using the Service to book a table at your chosen Restaurant you are entering into a direct contract with that Restaurant and Bookatable is not a party to that contract and has no obligations to you under that contract.

In order to make any booking using the Service you must have the legal capacity to do so and you must accept financial responsibility for all transactions made under your name. You must make sure that all the information you provide to us is true and accurate. Booking a table at the Restaurant means you have to pay the Restaurant after you have eaten unless it is clearly indicated before you book that you have to prepay in advance.

When you use the Service to place a booking at the Restaurant you are making an offer to the Restaurant for your booking. Your booking is not complete nor legally binding on the Restaurant until such time as you have received a confirmatory email from the Restaurant accepting your booking. . Please ensure that you arrive in plenty of time and bring a copy of your email booking confirmation. If you have prepaid in advance please also bring the credit/debit card you used to make the booking.

If you wish to cancel your booking you can use the hypertext link in the confirmation email or contact the Restaurant directly. Contact details and any applicable cancellation policy for the Restaurant can be found in the confirmation email.

Some restaurants levy a ‘no-show’ fee for failure to attend the Restaurant at the reserved time. If the Restaurant operates such a policy you will be asked by us for your credit card details at the time of making the booking via the Service. We will securely store those details in accordance with our Privacy Policy. The decision whether to debit your card with a cancellation fee or ‘no-show’ fee is entirely at the discretion of the Restaurant and we will only action that fee if instructed to do so by the Restaurant. If you believe that a no-show fee has been incorrectly deducted from your credit card you should Contact Us. On receipt of all relevant information from you we will take up the matter with the Restaurant and if in our opinion the Restaurant has not followed its stated terms and conditions at the time of booking we will facilitate a refund.

Some restaurants levy a ‘pre-payment’ for some or all of the expected dining costs. If the Restaurant operates such a policy you will be asked by us for your credit card details at the time of making the booking via the Service to enable a pre-payment to be made. We will securely store those details in accordance with our Privacy Policy. If you believe that a pre-payment has been incorrectly deducted from your credit card you should Contact Us. On receipt of all relevant information from you we will take up the matter with the Restaurant and if in our opinion the Restaurant has not followed its stated terms and conditions at the time of booking we will facilitate a refund.

Some restaurants offer/accept prepaid vouchers for some or all of the expected dining costs. If you are making a booking with such a prepaid voucher you will be asked by us at the time of making the booking via the Service, for your unique voucher identification number. Once the unique voucher identification number is input and validated, and the booking is confirmed by the Restaurant, the booking is then subject to the Restaurant’s cancellation policy. It is not possible to change a booking made using a prepaid voucher unless the Restaurant agrees to the change. If a booking cannot be altered by the Restaurant it will not be possible to issue a refund for the voucher. In the unlikely event that the Restaurant needs to cancel the booking after you have booked a date, they will contact you.

We reserve the right to cancel a booking, but this of course will be without any liability on your part.

Because your contract is directly with the Restaurant any queries or concerns that you may have in connection with your restaurant table booking should be addressed directly to the Restaurant via the details set out in the confirmatory email.

7.1 Additional Terms

In addition to these User Terms, your use of a Restaurant or Booking Partner website and the other services and products provided by Restaurants and Booking Partners in the Bookatable network, may also be subject to any terms and conditions applied by the Restaurants and/or Booking Partners from time to time. Such terms are in addition to, and not a replacement for, these User Terms. Please ensure that you read such additional terms and conditions before using the websites and/or purchasing the services and products provided by Restaurants and Booking Partners.

Our Privacy Policy, sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site and/or the Service, you consent to such processing and you warrant that all data provided by you is accurate.

7.2 Your Booking

Please note that the dining services for which you book via your use of the Service are provided to you by the Restaurant directly and not by Bookatable. Therefore by using the Service to book a table at your chosen Restaurant you are entering into a direct contract with that Restaurant and Bookatable is not a party to that contract.

In order to make any booking using our Service you must have the legal capacity to do so and you must accept financial responsibility for all transactions made under your name. You must make sure that all the information you provide to us is true and accurate. Booking a table at the Restaurant means you have to pay the Restaurant after you have eaten unless it is clearly indicated before you book that you have to prepay in advance.

When you use the Service to place a booking at the Restaurant you are making an offer to the Restaurant to accept your booking. Your booking is not complete and legally binding on the Restaurant until such time as you have received a confirmatory email from the Restaurant accepting your booking.

If you wish to cancel your booking you can use the hypertext link in the confirmation email or contact the Restaurant directly. Contact details can be found in the confirmation email.

Please ensure that you arrive in plenty of time and bring a copy of your email booking confirmation. If you have prepaid in advance please also bring the credit/debit card you used to make the booking.

Some restaurants levy a ‘no-show’ fee for failure to attend the Restaurant at the reserved time. If the Restaurant operates such a policy you will be asked by us, when using the Service, for your credit card details. We will securely store those details. The decision whether to debit your card with a cancellation fee or ‘no-show’ fee is entirely at the discretion of the Restaurant and we will only action that fee if instructed to do so by the Restaurant. If you believe that a no-show fee has been incorrectly deducted you should contact us (see below). On receipt of all relevant information from you we will take up the matter with the Restaurant and facilitate a refund if the Restaurant has not followed its stated terms and conditions at the time of booking.

Some restaurants levy a ‘pre-payment’ for some or all of the expected dining costs. If the Restaurant operates such a policy you will be asked by us, when using the Service, for your credit card details to enable such a pre-payment to be made. We will securely store those details. If you believe that the pre-payment has been incorrectly deducted you should contact us (see below). On receipt of all relevant information from you we will take up the matter with the Restaurant and facilitate a refund if the Restaurant has not followed its stated terms and conditions at the time of booking.

Some restaurants offer/accept prepaid Vouchers for some or all of the expected dining costs. If you are making a booking with such a prepaid voucher you will be asked by us, when using the Service, for your unique Voucher identification number at the time of booking. Once the unique voucher identification number is input and validated, and the booking is confirmed, the booking is then subject to the cancellation policies of the Restaurant. It is not possible to change this booking unless the Restaurant agrees to the change. Where a date cannot be altered by a restaurant it will not be possible to issue a refund. In the unlikely event that the Restaurant needs to cancel the booking after you have booked a date, they will contact you.

We reserve the right to cancel a booking, but this of course will be without any liability to you. We have, at any time for any reason without prior notification to you, the right to terminate or restrict, suspend or terminate your access to any or all of the Service if we believe that you are misusing the Service or if you are in breach of these User Terms.

Because your contract is directly with the Restaurant any queries or concerns that you may have in connection with your restaurant table booking should be addressed directly to the Restaurant via the details set out in the confirmatory email.

We reserve the right to disable your access to our Service and, where applicable, any user ID or password issued to you at any time if, in our opinion, you have failed to comply with any of the provisions of this Agreement.

7.3 Additional Terms

In addition to these User Terms, your use of a Restaurant or Booking Partner website and the other services and products provided by Restaurants and Booking Partners in the Bookatable network, may also be subject to any additional terms and conditions applied by restaurants and/or Booking Partners from time to time. Those terms will be in addition to, and therefore not a replacement for, these User Terms. Please ensure that you read such additional terms and conditions before using the websites and/or purchasing the services and products provided by restaurants and Booking Partners.

7.4 Personal Information

To use our Service, you are required to register certain information (‘Information’), including your name, email address and, in some instances, a password. Any Information supplied by you to us will be used by us in accordance with our Privacy Policy and, where applicable, the terms of any privacy policy provided by the Restaurant and/or Booking Partner.

7.5 Availability of the Service

Your access to the Service is permitted on a temporary basis and we reserve the right to withdraw or amend the Service without notice. We therefore exclude any liability to you for any interruption or lack of availability of the Service to the extent that we can legally do so. You are solely responsible for making all technical and other arrangements necessary for access to the Service. You are also responsible for ensuring that all persons accessing the Service through your internet connection and account details are aware of these User Terms and comply with them.

7.6 Restrictions on use

All copyright, database rights, trade marks, intellectual property rights and other proprietary rights subsisting in our Service and any content made available to you from the Service, shall remain our property or the property of our licensors. All such rights are expressly reserved.

You agree not to use our Service in such a way as to cause the whole or part of our Services to be interrupted, damaged, rendered less effective or be otherwise impaired or in any way contrary to applicable law.

7.7 Security

We maintain the highest standards of security, however the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your personal information, we cannot ensure the security of your data transmitted to our Service. Any transmission is at your own risk. Once we have received your personal information we will use strict procedures and security features to prevent unauthorised access.

Nothing in these User Terms shall exclude our liability for death or personal injury arising through negligence or for fraud.

We do not accept responsibility for any loss, damages or costs suffered or incurred by you arising from viruses or contaminants contracted by you or your machine via accessing or using our Service.

To the maximum extent allowed by applicable law we exclude all liability and responsibility arising from any reliance placed on any content available from the Service. You bear the entire risk of the completeness, accuracy or usefulness of any content accessed on our Service.

To the maximum extent allowed by applicable law we exclude all liability and responsibility arising from your use of:

  • the services and products provided by the Restaurant and/or Booking Partners; and
  • the Restaurant’s and/or Booking Partner’s failure to supply such services or products, whether in whole or in part.

To the maximum extent allowed by applicable law, we expressly disclaim all warranties and conditions, express or implied, including, but not limited to, implied warranties and conditions of satisfactory quality and fitness for a particular purpose. You will not hold us responsible for any damages that result from you accessing (including any software or systems you use to access) our Service, but not limited to, damage to any computer, software or system or portable devices you use to access the same.

Under no circumstances shall we be liable to you for any consequential, incidental or special damages or for loss of business profits, business interruption, loss of business information, loss of data or loss of any benefit arising out of your use or inability to use our Services.