Jamie's Italian - Bluewater

The food we had was lovely, first time we been

Had lovely meal helpfull staff .

Excellent food and customer service.

Restaruant was quiet, which was nice, service was excellent, our waitress was training a new girl, and the food was excellent! We didnt like the tv screens scattered about, we found them unnecessary!

This was truly a very poor experience. The meat antipasta was a very very poor attempt with three pieces of meat presented with some additions. The lasagne although it had taste was terrible in terms of quantity with some half hearted attempt at covering up the paucity of portion with some green stuff. The point I made to the staff was from a value for money standpoint in todays world this was the worst I had seen in ages and I eat out 5x a week. It was made worse by an attempt to justify the poor value by saying they source their produce from overseas !! Really! Well it that why you get so little for so much.
I would perhaps go further if I thought more about it, and say this was a rip off....there was absolutely no justification for what was presented other than a manager sitting in an office and working out what was the least they could get away with for the maximum price, rather than saying 'what would I offer to give the customer a really memorable experience'. The first option is short term improvement in profit and fast decline in customers, the second option breeds long term customer satisfaction. They have made their choice !! This cannot be a restaurant to recommend unless you don't care what you spend your money on.
Having had the experience of going to the first ever Jamie's Italian when it opened it is SO different now...it is a shame few people in management don't recall what they did when they started. This is unexceptional, exploitative dining that does no favours to the customer.

Food was lovely service excellent. Would recommend.

Great meal

We loved the baked aubergine dish. Good and friendly service.

Had excellent service. Tasted as gold card was lovely, even checked if on normal menu. I had prawn linguine my favourite my husband had chicken. Thoroughly enjoyed both

On arrival, after confirming my name and time of booking the lady appeared confused and muttered something about a system problem but said she could squeeze us in. This is not really what you expect to hear when you have a confirmed reservation and four hungry children with you.

The overall service was slow, possibly because of the all the mistakes they were making. For example bringing the wrong drinks or forgetting to mention items that were off the menu after we had already chosen.

When the food arrived it was disappointing, the children's pasta was very dry and quite tatsteless. The bean burger felt like it had been left in a food processor all night as it a sloppy mess. I did mention to the waitress that I was less than impressed with the standard of food but she didn't ask why or make any attempt to discuss it.