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Frankie & Benny's - Nantgarw

Heol Yr Odyn,Parc Nantgarw, Cardiff, CF15 7QX

((()* American
  • Frankie & Benny's - Nantgarw - Cardiff
  • Frankie & Benny's - Nantgarw - Cardiff
  • Frankie & Benny's - Nantgarw - Cardiff
  • Frankie & Benny's - Nantgarw - Cardiff
  • Frankie & Benny's - Nantgarw - Cardiff
  • Frankie & Benny's - Nantgarw - Cardiff
  • Frankie & Benny's - Nantgarw - Cardiff
  • Frankie & Benny's - Nantgarw - Cardiff
  • Frankie & Benny's - Nantgarw - Cardiff
  • Frankie & Benny's - Nantgarw - Cardiff
Main course: £12
Food spend: £25
Opening hours
Monday to Saturday: 09:00 - 23:00
Sunday: 09:00 - 22:30

Booking was easy. Food was very good - once it came! The waiting time from ordering to delivering food was ridiculous! Half an hour was much too long

Kay 04 August 2018
from Cardiff

View all 38 reviews

Frankie & Benny's Nantgarw serves up contemporary American and Italian cuisine is a vibrant setting. Several gluten-free choices are available alongside an exclusive menu for children.

Offering big flavours and massive choice, the Frankie & Benny’s menu is filled with New York and Italian classics. Renowned as a place for families looking for a fun, comforting dining experience, the menu spans from a juicy stateside chicken burger, to classic pasta with succulent Italian meatballs.

There is plenty of choice for vegetarian diners and those looking for lighter, healthier dishes, along with an impressive gluten-free menu. From the bar, enjoy a chilled beer, or a piled-high ‘freakshake’ for an indulgent treat.

Frankie & Benny's in Nantgarw sits right next to Bowlplex, while Trefforest Estate Rail Station is a 6-minute drive away.

Frankie & Benny's - Nantgarw

Heol Yr Odyn,Parc Nantgarw, Cardiff, CF15 7QX

Contact +44 1443844753

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Customer reviews for Frankie & Benny's - Nantgarw

3.5 ((()* (based on 38 reviews)
71% of diners recommend this restaurant
  • Food ((((*
  • Value ((()*
  • Ambience ((()*
  • Location (((()
  • Service ((((*
  • Drinks ((((*

Recommended for

  • dinner (19)
  • child friendly (16)
  • value (12)
  • breakfast (9)
  • large parties (9)
  • lunch (9)
  • trendy (7)
  • al fresco (4)
  • private dining (4)
  • romantic (4)
  • business (3)
  • entertainment (3)
  • afternoon tea (2)
  • luxury (1)
  • views (1)
  • (**** 30 November 2018 by Jacqueline from Trefforest

    Cold food, incorrect meal and the promise of a replacement never came. Slow service for replenishment drinks.

  • ((((* 4 August 2018 by Kay from Cardiff

    Booking was easy. Food was very good - once it came! The waiting time from ordering to delivering food was ridiculous! Half an hour was much too long

  • ((*** 2 July 2018 by Wyn from Ystrad Mynach

    When my wife and I arrived at the restaurant at 17.55 it was fairly quiet we where shown to a table and after 10 mins where asked about drinks we ordered drinks and food at the same time. The drinks arrived 5 mins later we had ordered main course no starter and after almost half an hour I had to ask the young lady who took our order if it was going to be much longer. The food arrived 35 mins after we had ordered it I had the foot long Philly steak and my wife had ordered a chicken parma char-no
    excuse my spelling unsure of the name. My wifes food was hot but she said it did not have much flavour and I am very sorry to say my food was not very hot the fries which I would not normally have ordered but went with the dish where cold and the hot dog was just warm and the meal was nothing like the menu description. Their was a runny yellow sauce which had no taste hardly any onions a few red peppers and about 6 pieces of over cooked steak to say I was not happy would be an understatement but my wife did not want me to make an issue of it as we where going to the cinema and where running a little late having to wait for a meal that was not good at all. We have been to the same restaurant on a couple of occasions when its been more or less full and very busy and had better food and service unfortunately we will not be going again I don't normally make an issue of something and would have said something on the night but for my wife. Just to put things in prospective I have been in the catering business for many years and know how hard people work and the serving staff where very polite and busy running around as the restaurant got busy. But its no excuse for the food being totally different to the menu description I have had a Philly steak hot dog in the States I have even made something similar on a BBQ but I'm sorry this was nothing like I imagined. I'm sorry to make such a long winded complaint its not my thing to do under normall circumstances.

  • ((*** 23 March 2018 by Jessica from Nantgarw

    I'm afraid once again things went askew at this particular Frankie and Benny's A cake was delivered before hand with instructions it was to be taken out before dessert.... My young granddaughter and her boyfriend were sat there waiting for ages . The boyfriend didn't know he was having a cake, my granddaughter did and was unsure what to do when it didn't arrive so she rang me and I had to travel there and ask them to take the cake to the table. The whole cake was taken home as it was too late for it to be eaten.

  • (((** 6 February 2018 by Rhys from Pontypridd

    Food was lovely but a little slow even though restaurant was not busy.

  • (**** 30 January 2018 by Sue from CARDIFF

    Shocking!!! Table booked for 5.45pm but wasn't seated until 18.40pm, not acceptable, we had two young children with us and by time the food came they were to tired to eat. It was absolutely packed in there and it didn't matter if you had a reservation or not, it was disorganised chaos. I felt really sorry for the waiters. We were so late we missed going to the cinema which we had already booked. Never again

  • (**** 28 November 2017 by Janet from Nantgarw

    Dreadful, never again.
    Service very slow, cold food, and over priced.

  • (**** 20 November 2017 by Ian from cardiff


  • ((((* 24 October 2017 by Julia from Cardiff

    Disappointed there were no fish cakes- two adults had to choose again

  • (**** 12 October 2017 by Craig from Caerphilly

    Terrible experience table for 3 and a baby booked for 6:30, we was not seated till 6:50 ordered drinks, starters and mains together. Starters turned up after waiting a hour and 10 minuets taking our wait for food till 20:00 in this time I asked the waitress 3 times if they had forgotten about us and every time being told “it will be 5 minuets” or “ just playing it up now”. Starters was great but by this time our newborn baby was getting annoyed being sat in her pram so long, my 9 year old girl was upset as she was starving and afraid of missing the film we was planning on watching in the cinema across the car park.
    Waitress collected our plates then came back 15 minutes later to tell us that the 2 mixed grills we ordered will not have steak as they run out! So had to order a extra chicken or ribs, we might as well of ordered chicken and ribs as was £5 each cheaper! After another long wait 21:10 to be exact! if finally turned up BURNT! Ribs were black and the chicken so dry it was like trying to eat rubber! The ONLY way I would ever entertain going back to frankie and bennys is if they provided myself and my family with free food and Guaranteed better efficiency! That’s the very least we deserve after this terrible experience! Unfortunately we missed the cinema as we didn’t leave till 22:00
    Do you really think it is acceptable to keep us waiting that long 18:15 we arrived 22:00 we left! I look forward to hearing back from F&B

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