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Frankie & Benny's - Cheltenham

Unit 2, The Brewery, Henrietta Street, Cheltenham, GL50 4EF

((()* American
  • Frankie & Benny's - Cheltenham - Gloucestershire
  • Frankie & Benny's - Cheltenham - Gloucestershire
  • Frankie & Benny's - Cheltenham - Gloucestershire
  • Frankie & Benny's - Cheltenham - Gloucestershire
  • Frankie & Benny's - Cheltenham - Gloucestershire
  • Frankie & Benny's - Cheltenham - Gloucestershire
  • Frankie & Benny's - Cheltenham - Gloucestershire
  • Frankie & Benny's - Cheltenham - Gloucestershire
  • Frankie & Benny's - Cheltenham - Gloucestershire
  • Frankie & Benny's - Cheltenham - Gloucestershire
Average
Main course: £12
Food spend: £25
Opening hours
Monday to Saturday: 09:00 - 23:00
Sunday: 09:00 - 22:30

Had a lovely meal, music and atmosphere was great

Lynda 22 December 2017
from Cheltenham

View all 18 reviews

Located at The Brewery, Frankie & Benny's Cheltenham serves tasty American and Italian cuisine. The menu has several gluten-free options and children have special meals designed for them in addition to activity packs.

Offering big flavours and massive choice, the Frankie & Benny’s menu is filled with New York and Italian classics. Renowned as a place for families looking for a fun, comforting dining experience, the menu spans from a juicy stateside chicken burger, to classic pasta with succulent Italian meatballs.

There is plenty of choice for vegetarian diners and those looking for lighter, healthier dishes, along with an impressive gluten-free menu. From the bar, enjoy a chilled beer, or a piled-high ‘freakshake’ for an indulgent treat.

Right next to Cineworld Cinemas, Frankie & Benny's in Cheltenham is an 8-minute walk from Everyman Theatre.

Frankie & Benny's - Cheltenham

Unit 2, The Brewery, Henrietta Street, Cheltenham, GL50 4EF

Contact +44 1242271930
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Customer reviews for Frankie & Benny's - Cheltenham

3.6 ((()* (based on 18 reviews)
83% of diners recommend this restaurant
  • Food ((((*
  • Value ((()*
  • Ambience ((((*
  • Location (((()
  • Service ((()*
  • Drinks ((((*

Recommended for

  • dinner (13)
  • lunch (10)
  • child friendly (8)
  • large parties (7)
  • value (4)
  • breakfast (3)
  • business (2)
  • entertainment (2)
  • afternoon tea (1)
  • al fresco (1)
  • private dining (1)
  • romantic (1)
  • trendy (1)
  • (((** 2 February 2018 by Lorraine from Cheltenham

    Poor service, 40 minutes wait for drink order. Food good.

  • ((((( 22 December 2017 by Lynda from Cheltenham

    Had a lovely meal, music and atmosphere was great

  • ((((* 27 October 2017 by Sherri from Upton upon Severn

    Friendly staff with good service. Good choice on offer menu. Great offer value for money.

  • ((*** 12 October 2017 by Catherine from Cheltenham

    Unfortunately I was disappointed! Everything was going well, the man at the desk found our booking, we got seated at our table and then our waiter said ‘have you been explained as to what we don’t have available this evening’ to this we said ‘no’ he then explained you had no steak you have no breaded chicken and that you have no cheddar cheese. We had booked 3 days in advanced for a birthday meal and we were looking forward to the steak and chips. The manager came over to speak to us and said he has a limit on how much stock he can order. This same thing happened the week before when my daughter was there on Saturday 30th September they had no steak left then either. When the starters came they were smaller portions than we’ve had on previous visits which made us think they were short on stock of that too. There were also plates left by the counter that needed clearing up. It made us doubt why we went there for a meal, the whole experience was very flat when we should have been celebrating my daughter’s birthday.

  • (((** 27 June 2017 by Robert from Cheltenham

    We've eaten many times at Frankie & Benny's and usually enjoy the food and ambience. But the last few times have have been a bit of a let down. On this occasion there were only 2 waiting staff on shift, covering between them table waiting, bar and telephone! The staff were doing their best but with quite a few people in at that time they struggled to meet expectations! Needless to say it took approximately 1 hour and 10 mins from seating to food delivery. Frankie & Benny's seem to think that cutting costs at the expense of staff is a good idea! In actual fact this causes a negative impact on the customer experience and numbers begin to drop. The usual reaction to this is to reduce staff further. A vicious circle that can only end one-way unless they get their heads together and review their mission statement.

  • ((*** 28 March 2017 by Lynda from Cheltenham

    Food was a bit cold

  • ((((* 5 March 2017 by Samantha from Cheltenham

    We went for a late 18th birthday meal for my daughter. It was very nice. The music was a bit loud so hard to talk at times. The food and drinks were very good and the staff were very pleasant to.

  • ((((( 21 January 2017 by Catherine from Cheltenham

    Delicious supper and excellent service from attentive, efficient and polite staff.

  • (((** 23 December 2016 by Alexandra from Cheltenham

    Waiter was friendly food was served fairly quickly and enjoyed by all

  • ((*** 8 October 2016 by Lisa from Cheltenham

    Not enough staff on duty this evening. Waited ages and had to pester to even get a drinks order taken, the orders were all then taken and a couple of times they came back saying certain items were not possible to make. We then waited ages to try and get our bill which had mistakes on. Also think 30mins to wait to pay the bill is ridiculous so we all got up from our table and marched over to the bar to pay in the end. Also our table was put down as having 10 people so they could automatically put a service charge on! We felt we recieved next to no service so did not pay this. None of our party will be returning any time soon.

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