Café Rouge - Tenterden

I feel terrible for not knowing the waitress' name as she finished her shift before we got the bill. She was brilliant, really friendly and attentive, helped make our mother day meal special. The food was great value for money. Thank you

A mixed experience on this visit:
The waitress who greeted us promptly walked away to check our reservation and never returned (a new staff member perhaps who didn't know what to do?) and another member of staff took us to our table (we had made a reservation online).
We had to request the menus.
The "medium" steak was well done - this was replaced by a new steak but that meant that we were not eating as a group.
We had to remind the waiter for the coffee.
Apart from the initial waitress the staff were very friendly.

We were impressed with the layout and how clean the restaurant was inside. The staff were friendly and made us feel welcome and the service was good throughout our lunch. Whilst I am sure it was beautiful when flowering the old orchid without flowers on the window sill looked a bit naff so personally I would have thrown that away or put it from public sight if Café Rouge think it will shoot flowers again in the future. The food was fine, overpriced in my opinion. The steak was nothing to write home about. A little undercooked for medium and it had not been seasoned. I had the Merlot wine which was pretty average too. I was disappointed that they could not do a cheese board for one as I love cheese but my wife is not a fan and the deal we had stipulated cheeseboard for two although all the other desserts could be order singularly so I don't know what the rationale was for having to share the cheese board. It was hardly a big thing asking for just one serving. The waiter (Michael) did ask his supervisor but clearly, she decided it was a non. I ended up having the rum baba which appeared fresh from the microwave rolling round a large dinner plate. Overall it was a nice lunch and I have certainly had worse.

Alarm bells rang when we were greeted by " I haven't looked at the web bookings". No problem as my parents had found a table. From then on the service was appalling. Every time we wanted anything we had to go tontge bar area. The waitress was conspicuous by her absence all through the meal. In the end it took them well over 2 hours to produce 4 meals, very poor indeed. When the issue was raised we were told that 2 waitresses were training. On a Saturday? Someone is not using their common sense.
The meal itself was up to Cafè Rouge's normal high standard, the problem was delivery. I am not normally given to posting negative reviews, maybe they were having a bad day, nevertheless we were very disappointed. Sorry but you people need to raise your game. Check out Canterbury branch, they know how to run a busy restaurant

Used a groupon for the meal which was quite good.the waitress was superb.

Service was rushed a course meal in just over 60 minutes. We had Boulabaise if had no flavour ,prawns were tasteless .pate was very small piece with two strips of bread.Not been to a Cafe Rouge for a while .Prices are more expense and potions smaller

Slow service, pleasant waitress. Noise from kitchen included the 'F' word. Sharing steak (at £18 each person) was sent back as overdone, the replacement not satisfactory. The amount for this was taken off the bill. The house red was out of stock. The wine glasses were not very clean. Beouf bourguignon, hamburger and childrens' meals were okay.

Hi

Having had lovely meals at this restaurant before, last nights meal was very disappointing. All the good was over cooked and we both left most of our main courses. The bill was £72 (no alcohol and only two courses) and it was only the fact we had an offer voucher off the full price that prevented a complaint

Service was good food fine for price

Good food &good service.