Bella Italia - Basildon

Breakfast treat with the family. Couldn't fault it for service, food & value. Made to feel very well looked after, nothing too much trouble to make your visit more enjoyable. Thank you.

The seating was dirty. The service was slow. I had booked the £12.99 for 2 courses set menu, but was just given the normal menus and had to ask for the set menu, although the first waiter didn’t understand what I was saying and had to call over a waitress. The waiter seemed slightly put out whenever we asked for anying such as cutlery! It was very busy in there and maybe they just didn’t have enough staff to cope? The food was ok, nothing special mind. The risotto was made using white rice and not risotto rice so a completely different texture to what you’d expect when you order risotto.

Very disappointed with service. 20 minutes wait to order a drink and although the waiting staff tried hard, there was insufficient of them.

Our meal was very good cooked just right staff lovely.

Waitress tried to overcharge me for a extra beer. When i questioned it she didn't apologise just reissued the bill. This is quite common when dining on a company credit card. Also she kept touching my arm and shoulder which was most annoying.

Calamari was excellent as always. Everybody enjoyed their mains from steak to ravioli all served beautifully & hot. Staff were attentive and friendly. Management excellent also.

Service was much better this time food was hot and enjoyable

Tables not cleared, food on floor and staff walked in it, poor service, no atmosphere, chicken overcooked - not worth the money and won't he recommending it to friends and family

Wait a long time for drinks no mushrooms in my Marco polo

we made the mistake of dining Saturday afternoon; the music was very load and and the acoustics in this restaurant is poor; it was very noisy ; Children running around, screaming etc and the staff ignored it; the service was poor and the pizza we ordered was very difficult to cut; we should have complained but as we were using Tesco club points we felt it would be a cheek; we have used the bella in Southend and always enjoyed it; we will give this one a miss in the future; I am sorry for such a bad report but you may be able to gain from it.; I never mark places we visit poor as it may have been a one off so three is the best I can do.