28 November 2019
Afternoon tea was delicious and service very good.
19 November 2019
The pastries can be described as average if not poor. For sure not what you would expect from a place sold as one of the best afternoon tea experiences in London. The ambience seems traditional but a bit outdated. The gratuity of 20% is automatically added to the bill, which is very uncomfortable, since it leaves little room for you to give what you think is fair for the service.
26 August 2019
Great food, beautiful setting and the service was spot on, 10 out of 10 for the staff
27 April 2019
Easy booking. Exelent service.
26 April 2019
Lovely, thank you
6 April 2019
We were a group of 6 and we had a most wonderful time. The ambience, food and service were outstanding. Raffella, our hostess was absolutely excellent and could not have been more accommodating. I had not considered the Lanesborough before for afternoon tea, but I am absolutely delighted that I did. I will definitely be returning!
2 March 2019
Excellent experience. 5* service. Very kind and professional staff at The Lanesborough hotel.
5 January 2019
We had a fabulous afternoon tea at the Lanesborough hotel who managed to accommodate our complex dietary needs at a very short notice. The staff took care to make sure the food served was gluten free, vegetarian, dairy free and nut free. If I had known how courteous the hotel's kitchen was I would have mentioned a non-chocolate preference. It is wonderful to find a kitchen that genuinely can handle dietary requirements rather than playing lip service and then providing poor substitutes. Admittedly we ended up at the Lanesborough after a very bad experience with Fortnum and Mason (whom we had originally booked our afternoon tea with). Fortnum and Mason told us the day before the booking that they would substitute all cakes for fruit platters and that's all they could do to accommodate the nut allergies which was not great given that we had made the booking a week early and were told with only 24hours before our trip. Thankfully we discovered the Lanesborough could accommodate us and we had one of the best afternoon tea experiences I have had in London - excellent service, elegant back drop, wonderful ambience, lovely piano playing in the background and also delicious scones, tea and sweets. We will definitely be back!
26 October 2018
Es war ganz großartig! Eine Oase der Ruhe in London. Wunderbare Patisserie, hier stimmt einfach alles.
24 October 2018
Wir waren zum Afternoon Tea da ,wunder schönes Hotel sehr freundliches personal eine sehr sehr schönen Nachmittag. Würde es jeder Zeit wieder machen