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Grand Imperial London

101 Buckingham Palace Road, London, SW1W 0SJ

((((* Chinese
Average
Main course: £18
Food spend: £65
Opening hours
Monday to Sunday: 12:00 - 23:00.

Good food and very friendly staff.

Coco 03 August 2014
from London

View all 13 reviews

A superior Cantonese restaurant, Grand Imperial London offers fresh and authentic Hong Kong Cantonese cuisine.

The sophisticated Grand Imperial in London features exquisite décor and elegant calligraphy designs. Superb Cantonese specialities, along with delicious dim sum, are found on the excellent menu. Victoria Tube Station is only 2 minutes' walk away.

Grand Imperial London

101 Buckingham Palace Road, London, SW1W 0SJ

Contact +44 2078218898
Website

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Customer reviews for Grand Imperial London

4.1 ((((* (based on 13 reviews)
76% of diners recommend this restaurant
  • Food (((()
  • Value ((((*
  • Ambience ((((*
  • Location (((()
  • Service ((((*
  • Drinks (((()

Recommended for

  • business (8)
  • romantic (8)
  • large parties (7)
  • luxury (7)
  • child friendly (6)
  • dinner (6)
  • entertainment (5)
  • afternoon tea (4)
  • private dining (4)
  • value (4)
  • al fresco (3)
  • breakfast (3)
  • lunch (3)
  • trendy (3)
  • views (3)
  • ((((( by from London

    Good food and very friendly staff.

  • ((((( by from London, United Kingdom

    service was very quick and friendly. waiter was helpful in recommending a course. food was well presented and hot. overall a very nice dining experience

  • (**** by from London

    Grand Imperial has all the right ingredients for a great dining experience, all except for the staff. The service we received was seriously sub-standard given the quality of the environment. Our party was a group of seven, and we all ordered three courses each from the set menu, and yet somehow only six meals were delivered each course! I could forgive this if it were just one course, but after we flagged the issue with the head waiter (at entree stage), you'd think he would look ahead to main and dessert to ensure there were seven meals for each course, but no. So each and every course we had to wait until the seventh person's meal was cooked and delivered to the table, by which time our food was going cold, making the food rather average. Moreover, there seemed to be a lack of communication, not only to customers, but also between staff. For example, when the seventh entree was ready, instead of bringing it to our table, one waiter walked it over and placed it on a sideboard only metres away from us, and made no mention of it to any of her colleagues. Minutes later, another waiter spotted the dish, and then walked around the restaurant trying to figure out where the dish was supposed to go.

    At no point were we given any apology or offered any compensation or discount. Moreover, they had the nerve to still put a service charge on our bill. The whole experience was utterly embarrassing (as I was entertaining friends from overseas), so I don't recommend this place to anyone. Although the decor was really lovely, and the food reasonably tasty, it can't make up for really bad service. Stay away!

  • ((((( by from Berkshire

    We have dined here many times and received excellent service and food

  • ((((( by from London, United Kingdom

    The Grand Imperial is quite simply one of the best restaurant I have been to in London, It the third time I've been, and every time I've had great food and outstanding service.

  • ((((( by from London, United Kingdom

    We were a party of 7, service and food was excellent, really enjoyed the dining experience.

  • ((((* by from London, United Kingdom

    2 course meal is a fantastic value. Service was excellent!

  • ((*** by from London

    I dined here for the first time, using a special offer. This should be the perfect opportunity for a restaurant to win over new clientele. Instead, we were made to feel very unwelcome and will not be returning. The service was particularly bad, with an inflexible - and even rude - waiter. The food was average, though reasonably good value for money on the special deal. The staff, however, spoiled the experience.

  • ((((* by from London

    The Star menu with glass of champagne made this a good value for money deal. Food was pretty good, dim sum were fresh and the lamb and mushroom was good. I had the green tea dessert which was great but others had the strawberry and lychee which was tasteless. Service was friendly but slightly confused - one of the starters arrived much later than the others and they mis-heard an order but fixed it promptly. A nice space as long as you are not looking for intimate and the large number of ethnic Chinese diners having more extensive meals suggests the food is pretty good overall.

  • ((((* by from surrey

    Service was good, though there were many staff serving you at different times and some were more friendly than others, which made the poorer ones more obvious. Food was great and felt the theatre menu was very good value for money. Lovely building so the restaurant room was impressive.

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