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Grand Harbour Hotel

West Quay Road, Southampton, SO15 1AG +44 2081281910

(((** British
Average
Main course: £14
Food spend: £25
Opening hours
Monday to Sunday: 12:00 - 18:00

Lovely food, lovely staff, lovely setting. The afternoon tea was delicious. Thank you.

Kristy Smallpiece 26 November 2016
from Southampton

View all 73 reviews

In the iconic 4-star Grand Harbour Hotel in Southampton, Marco’s Steakhouse is an elegant destination for relaxed, contemporary dining. Gleaming with natural light from towering windows, the restaurant is a chic space of gold carpets and carved wooden panels.

Seasonally select yet diverse, Grand Harbour Hotel menu ranges from rustic fish stew, with aioli and croutons, to sumptuous braised short rib of beef with forest mushroom and onion tart and a chive and Dijon mash. Sumptuous offerings from the grill feature a 28 day-aged chateaubriand, while desserts include a delectable Black Forest chocolate torte with lashings of Chantilly cream and kirsch.

An extensive wine list at Grand Harbour Hotel in Southampton incorporates classics grape varieties, special picks from the cellar and exciting New World arrivals. The grand and spacious dining room of the restaurant is accompanied by the conjoining Hantum Atrium Bar, a chic and relaxed pre-dinner drinks spot.

Looking out over the River Test, Marco's at the Grand Harbour Hotel is a 5-minute walk from West Quay Shopping Centre.

Grand Harbour Hotel

West Quay Road, Southampton, SO15 1AG

Contact +44 2380633033
Reservations +44 2081281910
Website

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Customer reviews for Grand Harbour Hotel

3.2 (((** (based on 73 reviews)
60% of diners recommend this restaurant
  • Food ((()*
  • Value (((**
  • Ambience (((**
  • Location ((((*
  • Service (((**
  • Drinks ((()*

Recommended for

  • afternoon tea (34)
  • romantic (10)
  • dinner (9)
  • value (8)
  • business (7)
  • lunch (7)
  • luxury (7)
  • large parties (6)
  • views (6)
  • private dining (5)
  • breakfast (4)
  • trendy (4)
  • child friendly (3)
  • al fresco (1)
  • ((((* 6 December 2016 by James Oakland from Southampton

    Menu selection was poor. Menu itself could of been better presented ( just an A4 piece of paper ) Had to send a steak back as it was mainly gristle but was dealt with very well. Overall a very good meal.

  • ((*** 6 December 2016 by Collette Abery from Gosport

    It was a bit of a nightmare from the very beginning...
    The waitress was rude from the offset, very abrupt in her manner and not customer focussed.
    We were waiting for our friend to come to arrive and so she delivered our food with only 3 settings despite telling her we had booked for 4, the tea was cold and we put in a request for ham only sandwiches for one of the guests but she delivered a variety of fillings despite requesting it at booking and reminding her at the table. We had to wait a further 15 minutes for the fourth guests food and at no point were we asked if everything was ok, the tea had gone cold again and we had to ask for a refill. I wouldn't recommend the afternoon tea at all.

  • (**** 29 November 2016 by Alison Cornell from Worthing

    Having been a long time returner to Grand Harbour, I was looking forward to the usual standard both in accommodation and dining. I was extremely disappointed. My main course was presented warm at best. The medium lamb was gristly and in parts not pink but red raw and because it was warm at best was greasy. I left over 2/3rd of it. The warm jus was tasteless and the beans , warm at best, cooled to cold very quickly. We were offered no bread before our starter arrived and we had to ask for water. Where was the maitre d'hotel? In the past he certainly would not have allowed adjacent tables to remain uncleared for the duration of our meal. What has happened to our one time favourite venue for a weekend shopping trip?
    We bought pre dinner drinks from the extremely busy bar with only one person serving. How could this one time premier hotel run out of orange juice and Diet Coke on any day let alone a busy Saturday?

  • ((((( 26 November 2016 by Kristy Smallpiece from Southampton

    Lovely food, lovely staff, lovely setting. The afternoon tea was delicious. Thank you.

  • ((((* 20 November 2016 by Helen Nightingale from Southampton

    3 of us enjoyed an afternoon tea and we were all pleased with the selection and the service, we were asked several times during our experience if everything was to our requirements and staff could not be more curteous and helpful....we enjoyed it very much

  • ((*** 9 November 2016 by Christopher Lee from Southampton

    The afternoon tea was very pleasant,how ever it was not worth the £15.00 each
    Staff were very pleasant and helpful .enjoyable afternoon tea but not worth the money .

  • ((((* 3 November 2016 by Christine Le Manquais from Southampton

    The occasion was for my cousin's 70th birthday and I had arranged a cream tea for her, her daughter myself and my daughter. The staff were very polite and the service was good, nothing too much trouble.I think one thing to improve the experience is when you book they ask what sandwiches you would like, as when they were served there was egg, ham and horseradish & salmon but unfortunately my cousin doesn't eat fish and 3 out of the four of us don't like horseradish and my daughter doesn't eat egg !! so that was disappointing. My daughter did ask for some plain cheese sandwiches which they did accommodate but only came out with 4! the scones and cakes were lovely. Also when I booked one of the questions was "if there is anything to make your day special let us know " so I put in the comments box that it was a special birthday (70th) and anything to make it extra special or a little surprise would be very appreciated but there was nothing, not even a message or candle in a cake ! It wasn't busy either only 3 tables including ours! Overall it was a good experience and lovely afternoon but the little things can make a huge difference

  • (**** 1 November 2016 by Gina Peters from Southampton

    Dreadful service for afternoon tea. We booked a week before indicating certain dietary requirements and even rang Tuesday before to check. There were long gaps between the waitress appearing and when she did, even with another waiter, they did not understand what 'no meat' meant. The gluten free plate consisted of a chicken half roll and a ham half roll. She didn't even understand that chicken was meat when we pointed to it in the roll. She even told us that tea was included in the price! We drank a lot of tea before any food arrived and whilst two of us chose peppermint tea the gluten free person received soya milk for some reason.
    Meat then appeared in a sandwich on the main plate and at that point we complained back at the hotel lobby. That gentleman eventually got the main plate sorted but then the other gluten free plate simply did not appear. I could see it on the work top in the kitchen so knocked and stood at the door as we all wanted to eat together. No one acknowledged me until I raised my voice and asked whether we were ever going to get any service. A waiter did bring it out then but the damage had been done and we left. We mentioned it to the same gentleman in the lobby and he hid us away in the bar and left us so we chose to leave after about 10mins as it had ruined our afternoon enough. We noticed that the sandwiches were really uninspiring - egg mayo (fine) but salad for the rest.
    What a waste of money on my parents part and time on ours.
    Very disappointed, your service must be enormously improved.

  • (**** 1 November 2016 by Dawn Higgins from Southampton

    We went for a champagne afternoon tea as a special occasion; my 60th birthday. It was a treat paid for by my best friend. It was appalling. The food was fine but the service was non-existent. T was served in a huge metal teapot not what I expect for afternoon tea. Another family waited so long that I actually walked out. Very, very disappointing. I think this rate as the worst afternoon tea experience I've ever had.

  • ((((* 30 October 2016 by Annie Talukdar from Southampton

    We had afternoon tea where we were provided with a lovely selection of sandwiches and cakes. The service was excellent, and our waitress was lovely.

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